Forum Discussion
Phone and plan
I ordered a new phone and plan online not realizing I would get a new number..my fault. When I realized I had a new number I contacted Telus to get my old number back. After 2 hours and speaking with about 5 agents, I was advised my new plan would be canceled and it would revert back to my old plan and number. Today my new plan was canceled but my old one wasn't reinstated. I tried to chat with a live agent but can't get through.
3 Replies
TELUS_SupportOfficial Support Team
We completely understand how frustrating this has been, especially after spending two hours trying to get this sorted that's not the experience we want for you. We'll send you a PM now so we can get this resolved for you right away.
How will the pm come through?
- TELUS_Support
You'll want to look at the top right-hand corner of the page. You should see an envelope icon right near your profile. When we reply to your message, a little notification dot will usually appear there to let you know something is waiting for you.
