Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

EPP Price Match - no response

Submitted two requests within the price match period via the price match form and received text confirmation that the requests went through and will be processed within 15 days. It’s past the deadline and haven’t heard anything, and I see no adjustme...

alphs by Neighbour
  • 810 Views
  • 1 replies
  • 0 kudos

Where is my phone?

I did an online device trade in with Telus back in December 2023. According to Telus Device Trade-in instructions, I should get notified by SMS when they have received and assessed my device but I didn’t receive anything from them at all. I started t...

cindy_t by Neighbour
  • 2712 Views
  • 9 replies
  • 0 kudos

FaceTime with a Iphone

Hello, I have a iPhone 14 and was wondering if it matters what kind of plan I have if I wanted to FaceTime someone in America while living in Canada. Will there be extra charges even if I’m using wifi?

Shey-123 by Neighbour
  • 1614 Views
  • 3 replies
  • 0 kudos

Telus PicoCell

I have a Telus PICO cell which was installed by a Telus TFR MTL tech a few years back. Recently the PICO cell keeps losing signal (phones show full bars to 1 bar). I tried calling in but the reps had no idea what a PICO cell is. Can a Telus agent who...

Nevlam by Neighbour
  • 1071 Views
  • 1 replies
  • 0 kudos

Not Receiving Authorization Texts'

I've just recently gotten the iphone 14 pro along with a new phone number, and since switching I'm not receiving any authorization texts anymore. I keep trying but they don't come through, I end up having to ask for a call instead in order to receive...

ChrisK99 by Neighbour
  • 907 Views
  • 1 replies
  • 0 kudos

Disconnected

My phone was just disconnected and I have been waiting for my case reference # to be resolved and no one has gotten back to me. I don’t have another phone to call back on. How can I speak to someone?

Resolved! Misinformed by Telus EPP agent

I called in and spoke to a Telus agent on December 24th and inquired about returning my device, for one with more storage as it ended up being a better deal because I was within the 15 day trial period, the agent assured me I had until January 4th be...