Submitted two requests within the price match period via the price match form and received text confirmation that the requests went through and will be processed within 15 days. It’s past the deadline and haven’t heard anything, and I see no adjustme...
I did an online device trade in with Telus back in December 2023. According to Telus Device Trade-in instructions, I should get notified by SMS when they have received and assessed my device but I didn’t receive anything from them at all. I started t...
Hello, I have a iPhone 14 and was wondering if it matters what kind of plan I have if I wanted to FaceTime someone in America while living in Canada. Will there be extra charges even if I’m using wifi?
I have a Telus PICO cell which was installed by a Telus TFR MTL tech a few years back. Recently the PICO cell keeps losing signal (phones show full bars to 1 bar). I tried calling in but the reps had no idea what a PICO cell is. Can a Telus agent who...
Hi, I bought the new PlayStation portal and it works great on home wifi but does not work at all on my mobile hotspot from my iPhone. Is there any fix for that?
I've just recently gotten the iphone 14 pro along with a new phone number, and since switching I'm not receiving any authorization texts anymore. I keep trying but they don't come through, I end up having to ask for a call instead in order to receive...
I have just received a new iphone 15 and am trting to set up the sim. I am upgrading from an iphone 7 that is only running ios15, so I am unable to do a quick transfer. Do I need to get a QR code for e sim activation? Obviously, the physical sim does...
My phone was just disconnected and I have been waiting for my case reference # to be resolved and no one has gotten back to me. I don’t have another phone to call back on. How can I speak to someone?
I got a charge from "Telus Comm.web Edmonton ,AB" twice back in July and Feb of 2020 for $156.00.. Does anyone know what this is?
I called in and spoke to a Telus agent on December 24th and inquired about returning my device, for one with more storage as it ended up being a better deal because I was within the 15 day trial period, the agent assured me I had until January 4th be...
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