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Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Change sim card

Hello there, I can't seem to be able to change my sim card. I am on my account and I clicked plan and devices. I don't see anywhere that I can change my sim card. These are the options that I have below. Device & Plan SummaryChange Plan & Add-OnsChan...

pinny by • Neighbour
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  • 2 replies
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Unregistered Sim message

We are relatively new Telus customers with 2 phones added at the same time. Only about 6 weeks as customers and one of the phones is showing a message "Unregistered Sim". When I try to setup the SIM online, I get a message that the sim is already in ...

Andhe01 by • Neighbour
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  • 1 replies
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Telus misrepresented just about everything

I was enticed to leave my Service Provider and join Telus expecting a better experience. I ended up paying an additional $1800 for 5 new iPhones which are inferior to the ones I had. I’m paying an additional $100 per month for a much worse service. I...

Marz by • Neighbour
  • 2917 Views
  • 7 replies
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How can you check your device balance?

I've been looking everywhere on the website AND the App. I followed instructions but there is NO infomartion like they assured me. They started a new device plan with no new device in sight and i can't get rid of it.

Looks like something’s gone wrong.

Every time I try to get a new device I get this error. The subscriber is eligible for a new phone. The account has a $0 balance. I get to Device payment options and that’s what it says. I have tried on mobile and web on computer

Gamble by • Neighbour
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  • 1 replies
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Moto G Pure

So we recently got a whole bunch of Moto G Pure for the business. Decent phones, but Telus has sold them with a 32bit os. (The phone is 64Bit). We need 64 bit to run required applications. I spoke to Telus reps and they have informed me that Telus do...

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