Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

No cellular on new iPhone/SIM card

I have a new iPhone with new SIM. I have my old iPhone with its own SIM. My new phone doesn’t have cellular data but my old phone does. How do I get the cellular to work on new phone? Do I need to remove sim from old phone?Thanks!

Mwinnicki by Just Moved In
  • 1 replies
  • 0 kudos

Security Deposit?

Is it normal for a Telus store to ask and require a “security deposit” for ordering a new phone. My local Telus store made me put a deposit on a phone they had to get from another store and that I’d be refunded upon picking it up. I spoke to Telus re...

Scam call about a new cellphone plan

Got a call today from 778-229-9648 and the person said he is from Telus. He offered me a deal to switch my plan with Telus for $30 cheaper, with unlimited data usage and I don't need to pay any extra transfer cost. Then he transferred my call to anot...

rachelvu by Just Moved In
  • 3 replies
  • 0 kudos

Share data from mobility plan

i have a share plan with telus, ( unlimited ) and just added a tablet for the share data , the telus store rep said it will be $15/month for unlimted access to my plan, But every where on telus site / web page says $10/ month.. Just curious who is ri...

Galaxy A53 5G digital wallet

I recently purchased a Galaxy A53 5G form a Telus store. Why would Telus sell a non Canadian phone in its' stores that does not support Galaxy Wallet? Is that not fraud of some kind?

iPhone delivery

good evening, I ordered a phone, it was supposed to be delivered today, but no call, no message, no phone.

605478991 by Just Moved In
  • 3 replies
  • 0 kudos

Webstore exchanges

I have emailed the Webstore Team to exchange my recent purchase as I do not like this phone. They took over a week and I still don’t have a link to webstore.

MamGreen by Just Moved In
  • 4 replies
  • 0 kudos

Customer service lies

I'm so fed up with customer service.. so I was on the bring back program which ended and I wanted to upgrade my phone.. it was getting near when the extension was up and I phoned telus asking if I could extend it to this date when I would be able to ...