eSIM for I-phone 16 & Apple Watch 10 not pairing

[Canard72]

Just recently upgrade my cell and Apple Watch. All information from old phone to new phone was transferred using eSIM. Been trying to pair phone and Apple Watch but for some reason, watch isn’t syncing to cell phone plan using the unlimited $10 service. Hasn’t anyone had this problem? I’ve called Telus x2 times and spoke with representatives & tech support and no one has solved this issue. This is frustrating!! 

[NFtoBC]

Do you have a regular retail account or an EPP account? I recall EPP accounts weren’t able to add Apple Watch to the account.

[TELUS_Support]

Thank you for reaching out—we want to help resolve this issue for you as quickly as possible.

If you haven’t already, here are a few steps you can try to troubleshoot:

Unpair and Re-pair the Apple Watch:

• Open the Watch app on your iPhone.
• Unpair your Apple Watch.
• Restart both your iPhone and Apple Watch.
• Pair the Apple Watch again and follow the prompts to activate your cellular plan.

Check eSIM Settings:

• Ensure that your iPhone’s eSIM is active and functioning properly. Go to Settings > Cellular and confirm your cellular plan is active.

Update Your Devices:

• Make sure both your iPhone and Apple Watch are running the latest software versions.

Re-add the Cellular Plan to the Watch:

• On your iPhone, open the Watch app > Cellular > Set Up Cellular.

If you’ve tried these steps and the issue persists, it may require further technical investigation. Please send us a private message with your account details, and we’ll escalate your case to a specialist who can ensure this gets resolved.

[Canard72]

Hi,

All of the above steps were taken to resolve the issue. The technician whom i first spoke with had mentioned there was an issue on the Telus side and will be in contact. I have not received a phone call or email in return letting me know what has been done to resolve the issue. I have a third phone appointment with an representative this morning. This has gotten really problematic and hopefully I can get this fixed, if not I will physically go into an actual Telus and speak with someone. 

[TELUS_Support]

OK, can you send us a private message?