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HGTV & Discovery Channels - Why can't I record?
Up until today I have been able to PVR on both these channels (before and after they disappeared and then showed back up again earlier this year).
Wondering why this is happening. With shift work I PVR a lot and definitely missing this today.
Hi ONTLLs1 Dover13 Samurai44 Pamjoan74
The affected channels are all part of the recent licensing changes between Corus and Rogers. These channels have been on Free Preview for a few months since Rogers made them available to TELUS customers, but that free preview has now come to end. If you do not subscribe to or pay for these channels, you will not be able to record on them. You will also lose access to them. You can check or update your TV packaging/combos at telus.com/mytelus or on the my TELUS app.
If you do subscribe to these channels and are still not able to record after rebooting your equipment, please drop a note here so that someone can look into it. The themepack that includes Food, HGTV and Magnolia is 'Design and Dine', the themepack that includes Discovery, Investigation Discovery and Bravo is 'Discovery and Reality'.
On a side note, you can find the make and model of your Optik TV equipment on the underside.
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can’t find answers on Telus site but wondering if anyone else is unable to view channel 332? It’s been down since yesterday but not seeing any reported outages?
TELUS_SupportOfficial Support Team
Bravo was on a free preview for a while that just ended. Please see the reply by KHR above, thanks.
Hello Everyone, I just spent and hour on the phone with a Telus rep (nice guy) and we found out...
https://www.telus.com/my-telus/tv/optik/channel-selection
There is a Design and Dine Theme pack now! Never seen this before!
check your theme packs and you can get your Channels back!
Very Nice of Telus to tell us this!!
Take care all! 😁
KHRTELUS Team Member
Hi ONTLLs1 Dover13 Samurai44 Pamjoan74
The affected channels are all part of the recent licensing changes between Corus and Rogers. These channels have been on Free Preview for a few months since Rogers made them available to TELUS customers, but that free preview has now come to end. If you do not subscribe to or pay for these channels, you will not be able to record on them. You will also lose access to them. You can check or update your TV packaging/combos at telus.com/mytelus or on the my TELUS app.
If you do subscribe to these channels and are still not able to record after rebooting your equipment, please drop a note here so that someone can look into it. The themepack that includes Food, HGTV and Magnolia is 'Design and Dine', the themepack that includes Discovery, Investigation Discovery and Bravo is 'Discovery and Reality'.
On a side note, you can find the make and model of your Optik TV equipment on the underside.
To the best of my recollection i never had a pkg called design and drive but i still have hgtv, food and magnolia, I will recheck my packages HOWEVER there is NO on demand content for these ? why? if we get the channel why not get access to on demand?
Does anyone know why we are unable to record any programs on channel 332 as of today?
- TELUS_Support
ML3 Loto19 Jbird1 Bravo, along with a handful of other channels mentioned above were part of the recent licensing changes with Corus and Rogers. Thus, they were on free preview for a number of months, but that ended yesterday. They're now in the 'Design & Dine' theme pack and if you subscribe to these channels, they should still be available to you. As with any other free previews, if you don't actually subscribe to these channels, once a free preview ends they won't be available to view.
I also can't record this channel - is there a fix that you can share with everyone? Thanks
- TELUS_Support
No fix at the moment. We’ll need to escalate this to our product team for further investigation. Please send us a private message with your account details.
I also can't record this channel - please advise if there is a fix for everyone - thanks
Says.Recording is not allowed.
What’s the problem ?
I record on this channel all the time ?
The Food Network stopped working for me today around noon. 8 hours later, it still isn't broadcasting on channel 314. What's going on?
- TELUS_Support
We’ll need to escalate this to our product team for further investigation. Please send us a private message with your account details.
- TELUS_Support
We can definitely take a look for you. We'll send you a private message to discuss further.
- TELUS_Support
Are you getting a specific error message when attempting to record these channels?
I get “This program cannot be recorded” on HgTv, Food Network, and Investigative Discovery channels
- TELUS_Support
Hello, we'll send you a private message to discuss further.
- In green it saysRecording is not allowed on this channel 308 HGTDCandRecording is not allowed on this channel 708 TDCThese are the two channels I have noticed it on today. We are able to record yesterday.Thanks
I’m in Sechelt and get the same message on 708 discovery
I just tried recording on both channels and it worked. You will probably have to contact Telus.
