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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 74361 Views
  • 252 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 48706 Views
  • 43 replies
  • 7 kudos

Resolved! Alexa Link to Optik Google TV Box

A new TELUS customer here with PureFiber and Optik TV installed late last week. The Optik TV box is a Google TV operating system. In Alexa, I can add the TELUS Home Assistant Skill but it will not find or link the Optik TV box. In the instructions at...

Rob-YVR by Neighbour
  • 2075 Views
  • 2 replies
  • 0 kudos

Returning Optik TV

I signed up for a home internet package that came with the optik tv but decided to cancel that plan and go with a cheaper one instead. I was supposed to receive an email from Telus customer support with the mailing address for this optik tv box I hav...

Kyler by Neighbour
  • 1084 Views
  • 1 replies
  • 0 kudos

Why does it take so long to speak with someone??

Is it by design? It is so frequent that I think it must be. There is nothing that says "I don't care about you as a customer" more than being on hold for (literally) hours.

Resolved! Telus TV-21T Quality of HD channels

Hey guys,Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports on the box is unbearable. Quality is way worse than t...

Missing on demand content

We were just about done watching Fboy island on demand (city TV) and now it’s only showing episodes one and two. So dissapointing as we only had episode 10 left to watch. Are we out of luck??

Managing Optik TV online

I have been trying for almost a week to manage my Optik TV online with no luck, and it looks like this has been happening with people for some time now from what I see from this forum? I can't change or update my package, I cant even see what theme p...

BZoob by Neighbour
  • 2816 Views
  • 9 replies
  • 2 kudos

Interest issue

Anyone else having internet issues? The whole day the internet hasn’t been working even though wifi-6 shows a green light and all my devices are “connected” but it doesn’t actually work. I’ve tried to restart it a couple times but still nothing. Some...

Doi by Neighbour
  • 1404 Views
  • 2 replies
  • 0 kudos

Resolved! Optik TV via laptop

Last few days the online version has been buggy. Was working and now will not accept a command to play a show live or recorded. I can record the show I want to watch, it just will not play live or recorded. This is all channels at current time. When ...

Rocky3 by All-Star
  • 4389 Views
  • 8 replies
  • 0 kudos

Channel access

We have been working with Optik support for over a month to get our channel packs to work on our TV boxes. When we log in online the TV+ app, they are enabled but can't get them on the boxes. We've tried two other boxes, countless hours with tech sup...

dw12345 by Neighbour
  • 2647 Views
  • 8 replies
  • 1 kudos
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