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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 258 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Billing

I I put in a change/move location request online through my account, I was called a few days before to set up the tech and was also advised that my internet package would need to change as my old one was DSL and my new location is fiber optic to whic...

angry1 by Neighbour
  • 1271 Views
  • 6 replies
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We Really Need an Online " Free Previews " List

Yes - I know that channel 5 shows the current channels that are on a free preview but it does not show any free previews that each customer subscribes too. I have seen on a few different sites that say that The Fight Network is on a free preview from...

Resolved! Can I use my Telus DVR on a 2nd TV after upgrade to the new TV Digital Box

Just received my new TV Digital Box as upgraded equipment. Two questions ... 1) Can I somehow transfer the recorded programs from my DVR to the new cloud based system? If so how? ... and 2) Could I move the older local storage DVR to a second TV and ...

RB123 by Friendly Neighbour
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  • 2 replies
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Optik TV on Samsung TVs

Is the Optik TV App available for Samsung TVs? I just switched from Rogers to Telus and specifically asked if the App worked on Samsung TVs and was assured by the store representative that it does. Now, I can’t seem to install it.

JS3580 by Neighbour
  • 1530 Views
  • 1 replies
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Resolved! Am I forced to watch commercials on the new Digital TV Box?

Currently I have the 4 year old Telus DVR Box where the programs are recoded locally and I can skip thru the commercials during playback ... I just renewed my contract and was sent the newest TV Digital Box ... some of the features look good however ...

RB123 by Friendly Neighbour
  • 1167 Views
  • 2 replies
  • 0 kudos

optics remote will no longer turn off samsung tv

My Optick remote up until yesterday turned my tv and the box off. It no long turns tv off it just goes to the green screen that says hit OK to continue watching television

Perry1 by Neighbour
  • 612 Views
  • 1 replies
  • 0 kudos

New Digital Boxes

I rec'd the new digital boxes a month or two ago and I'm NOT pleased at all with the performance and access. First they tried to charge me $10 for the access. What sort of BS is that? I pay of $125 a month to Telus and the service is going to crap. I...

Theo066 by Neighbour
  • 1556 Views
  • 3 replies
  • 1 kudos

Bravo channel

Will Telus be providing the new Canadian Bravo channel in OLN's spot? The only I for I find says I have to watch Bravo programming on Hayu.

Slk06 by Friendly Neighbour
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  • 8 replies
  • 2 kudos

Telus + no pause of live TV

Just had one of those small black Telus TV units installed. When I try to pause live TV, I get a message that a live stream can’t be paused. Is this right as I was able to do it with my old Optik Tv unit and if so it seems like a downgrade. ThanksKev...

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