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Marpel
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Re: PVR not recording ANYTHING - plus weird error about too many tvs recordings
Didn't realize this thread was active when I just opened a new one on the same issue. As I mentioned in the other, I have been dealing with Series Recording (not) for months and have done the cancel/re-schedule and factory reset (by both me and a Team Member) multiple times with no success. They finally sent a new Digital Box, which seemed to correct the issue for about a week, but the problem has returned. So, those anticipating a solution with a Box replacement, don't get your hopes up too high.8.3KViews1like2CommentsScheduling A Series Recording
I have only been a member of this forum for a short while but it seems to me, from reading many other posts, that the forum doesn't really solve many issues as there does not seem to be any input from a Telus rep that actually results in a positive outcome....but here goes. For months we have been fighting a battle, trying to get the Recording a Series process to actually work. We have a particular news program that comes on at the same time each day and each episode is new. When I record it as a series, it will be successful for a day or two, then either drop the series altogether or miss a week or more in the Scheduled list - currently, the next scheduled recording is Nov 20, with no mention of the days between now and then (and they don't get recorded). I have had NUMEROUS phone conversations over the last few months with Team Members and have cancelled and re-scheduled recordings multiple times, factory reset multiple times, at their instructions, all with negative results. The latest move was Telus sent us a new Digital Box, which worked well for about a week, and now again the system has failed. I am sick and tired of this crap, and am hoping someone, besides a Team Member, can provide insight to a solution which has actually proven to work. The other issue is there does not seem to be a way, at least that I have been able to find, to dispatch a letter/email of complaint to someone higher up in Telus, who will actually take notice of, and solve all these issues that scream Incompetence. Team Members, when you can actually get to speak with one, try their best and "pass it on up the chain", but that seems to go nowhere and no real solutions result. Anyone with any ideas?1.4KViews0likes2CommentsRe: Hold times
We had similar issues with CS agents making promises that caused us to cancel our previous provider. After we had set the cancellation in progress, we were further informed by another agent that the first agent did not have the authority to offer us what he did. This started a long multi-phone dialogue process (during which I sat on hold for lengthy periods) over a number of weeks, trying to get Telus to honour the initial promise, which they finally did but it was worse than pulling teeth. As I intimated in a separate post, Telus has failed so many times at every facet of their service, that could I have, I would have walked away a long time ago. I am currently dealing with them over three (different) issues that they have repeatedly given false promises on (and each time, I sit on the phone for lengthy periods just waiting to speak to a real person). Amateur hour at its best.1KViews0likes0Commentsfavourites, and PIN
Although this is about a couple issues, I must start off with a bit of a rant, and I pen this post while sitting, once again, listening to elevator music while waiting for a Team Member to answer the phone. We have been Telus customers for almost a year and have encountered so many issues, it would take a dozen pages to list. I regret ever leaving another provider and going with this company. Anyway - When we first started, My Favourite channels took eight button clicks to get, every time we turned on the TV. This was corrected early this year and we could turn on the TV and My Favourites was immediately present. Unfortunately, this only lasted a few months and that process is no longer available and we are back to the eight button clicks again. What happened to this system? And, every time I call I am asked for my PIN, but the "robot" does not recognize it (I have confirmed that the PIN I provide is correct), so I have to go round and round trying to speak with an actual person. How do I solve this issue? Regards, Marv914Views0likes1Comment