Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Is it possible in Smart Home Security, scences can be activate/deactivate based on time. Like I want Activate sleep every day at 10:00PM and activate Wakeup scene in the morning 7:00AM instead of activating manually everyday.
Hello, I got a outdoor camera V723, cannot get it to connect to wifi, follow steps reboot camera, everytime when scaning for wifi network, not able to see my ssid, tried to input manually but unsuccessful. Able to see neighbors ssid but mine not show...
I'm personally concerned that Telus shared personal location data with the Public Health Agency of Canada. Although Telus states the data was anonymized, depending how much and how detailed the data was, it wouldn't be difficult for PHAC to identify ...
There are so many cars parked at my neighbour's house right now. They’re carrying Telus signs occasionally and have ID’s on them. Do your door to door sales men travel for sales? They tried knocking on my door but I ignored it.
Hi we recently got Telus install a scurvy system with a thermostat. We were able to change the temperature on the partition but on the thermostat it stills says the temp in Celsius even tho the partition has it in Fahrenheit. On both our phone apps i...
I had booked appointment for re-install the smarthome service at my house for 2 times, but no one came and no one call me to let me know if he can come or not. It took around an hour to call them each time to book an appointment or re-schedule.
I recently had a Telus door bell camera installed and service initiated. Since installation, it rarely works for longer than a day at a time. I constantly get e-mails about how connectivity has been lost and when I use the app it is almost never able...
Why does it take being on hold with TELUS for 75 minutes to answer and simple tech support question? I am think of leaving this company. ADT was so much better before TELUS purchased them and cut costs to the bone.
I had a guy representing "Telus" come to my door at 7:00 PM this evening, even though I have a "No Solicitors" sign in plain sight. When did Telus start doing door-to-door sales? If this is not your normal protocol, I need to know immediately. I will...
Received a call yesterday supposedly from Telus Promotions. Gave some personal information to accept the Mobility offer.Today I received an email from [email protected] to confirm the order. The Department no. is +1 647-474-3543.The email...
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