Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 18058 Views
  • 43 replies
  • 5 kudos

Resolved! SportsNet 4K Channels Freezing

Channels 920 and 921 ( SportsNet and SportsNet1 ) are both 4K quality and neither will play without instant freezing every 4-5 seconds or so. I have no other issues with any of the channels in my sub.I have gigabit internet speed and a wired ethernet...

Bullitt by Neighbour
  • 1008 Views
  • 3 replies
  • 0 kudos

Telus Rewards

I have a TELUS Rewards Redemption Confirmation code of 576306. This code doesn’t work when I try to use it.

Audio issues when viewing 4K channels

I have a very odd issue with audio when viewing 4k channels. I noticed when viewing channels with my new wireless 4k Telus TV OPTIK box , the audio goes MUTE but will come back on when I change to an HD channel. I am referring to the the audio from t...

Buckala by Just Moved In
  • 1036 Views
  • 4 replies
  • 0 kudos

Resolved! Free 55" TV promo: when will I get it?

I opened a new Telus account that included the promo free 55" TV in late September 2023. It is now November 2nd and I still have not got it. Anybody know how long it takes Telus to fulfill this commitment?

amphib by Just Moved In
  • 789 Views
  • 3 replies
  • 0 kudos

Picture Quality

Just switched from Shaw to Telus Optik a couple weeks ago. Was provided the android wireless boxes and have to say that the picture quality is terrible. Especially for sports. Same issues as others have posted. Also have had some missed recordings ar...

AlexB by Organizer
  • 879 Views
  • 3 replies
  • 0 kudos

Font size

Can you increase font size on optik TV+ 21T units ?

Parm007 by Just Moved In
  • 343 Views
  • 1 replies
  • 0 kudos

Recording issues

When are these problems going to be fixed? Seems like they have been outstanding for quite some time, even before I signed up for Optik Android TV. 1. Recording begins too early and then cuts off the last few minutes of the show.2. Option to add extr...

TWONG02 by Neighbour
  • 2936 Views
  • 21 replies
  • 2 kudos

Memory Leak on TelusTVplus.com App (using Edge on PC) ?

msedge.exe consumed 8GB of memory while watching a curling event (after 2.5 hours). I killed the msedge.exe browser tab running the telustvplus app process and the memory was immediately released.I cleaned up and started a new edge browser and found ...

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Grimmt by Coach
  • 1283 Views
  • 8 replies
  • 0 kudos

Digital TV box crashing

Telus TV is stuck on the last channel I was watching with a transparent black rectangle through the middle third of the screen. None of the functions work on the remote. Google assistant button makes the screen go black and brings up the guide moment...

ness by Friendly Neighbour
  • 720 Views
  • 2 replies
  • 0 kudos