Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
If I have the package that includes the HD channel (e.g. Nature and he Sports channels) do I have to pay extra for the 4K channel?
I am having to change my PVR and was wondering if I could upgrade to a 4K PVR when I don't have a 4K TV yet. We are planning on getting a 4K TV in the future and don't want to have to upgrade the PVR again and lose all my shows recorded. I realise th...
I have recently logged on to my Optik TV App and although I see my Recordings, I am unable to play them. Is there something I am doing wrong? I can got through the guide and see any channel i am subscribed to no problem. I also get this message about...
Our crave app on our phones and the Crave website won’t let us login in any longer. It keeps saying our Optik TV username or password is incorrect but it’s not. I can login to optik TV with my username and password no problem, but not Crave while usi...
Hello,My elderly parents have Telus OptikTV with a "slimline" remote control. They are constantly calling me to "fix the TV" because the remote control is too complicated and difficult for them.They do not understand the concept of the "Mode" button....
We're watching a series On Demand, we can add individual episodes to the "wish list" but isn't there a way to add the series instead? If you forget to let the next episode begin and click the heart it's not easy to find it again. |gotta be a way..?Yo...
My Slimline 1 remote finally broke so now I have to use the crappy Slimline 2 remote. Is there any way to program it to control both my Sharp TV and LG soundbar or will I have to use one of those remotes to use that device alongside the STB?
I had a very quick power flicker earlier this evening and since then my wireless box is not responding. Have rebooted, left unplugged, comes back on with the green dot and 1 line with the LINK light flashing, green power light on. the main box is con...
We have 3 TV's 2 with VIP5602W boxes and one with a VIP5662W ... One of the TV's with the VIP5602w boxes has an issue playing back recorded content, it Stutters / Stalls... watching live TV is not an issue............. I have rebooted it many times w...
I have Telus internet, Optik TV and home phone.When I am watching TV, there is an intermittent strange sound occurring among the boxes. It seems to occur when the PVR is recording, and sounds like a system reset accompanied by a high pitched squeak. ...
