Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Unable to login to Crave or Optik tv website

Hi there, We subscribed to Crave and now want to watch GOT away from our home. We are unable to login on Crave or Optik tv website. Please help

Etalon by Neighbour
  • 13 replies
  • 0 kudos

Resolved! Can’t get the 4K tv box to use ethernet

I can’t seemed to get my new 4K optiv tv box to use the Ethernet connection instead of using wifi. Tried watching Netflix app on it... and it was so slow!!! I looked into the systems menu and there’s no way for me to default the box to Ethernet and n...

WWE Network with Pik TV

Hello I recently signed up for Pik TV and chose to subscribe to the WWE Network. I am trying to link my WWE account with my TELUS account but it seems like it requires an Optik TV account which I don't have. The instructions to set up an Optik TV acc...

SH by Just Moved In
  • 3 replies
  • 0 kudos

Optik poor dark scene picture from broadcast channels on 4k box

I read about a bunch of issues in 2016, but nothing recently. I bought a new 4k TV (and new high-speed HDMI cable) to connect to a Optik 4k box. I have Internet 75, ethernet connected to TV, The Telus box is connected to internet with dual phone line...

Resolved! Telus optik tv box reset

So I recently moved my Optik PVR box upstairs and when I set it up it kept getting stuck on "your telus optik tv box is initializing it'll only take a moment" I read somewhere on here then if you unplug it four times it does a soft reset. So I procee...

Kk1994 by Just Moved In
  • 1 replies
  • 0 kudos

Can I use CIS330 digital box with pvr 7150?

I currently have 1 pvr (7150) and 3 digital box (7100). I would like to purchase a used cis 330 and use it in my kitchen. Would this box work with my existing setup? I just want to watch tv and don't really need pvr function. Thanks.

pc69 by Neighbour
  • 8 replies
  • 0 kudos

Optik Tv App Issues

This seems to be an ongoing thing with this but I’m wondering if my issue is an easy fix? When I open the app it doesn’t show the option for live TV. As well, when I go into the On Demand section it’s blank. I can see my recordings but really can’t d...

Critter3 by Just Moved In
  • 2 replies
  • 0 kudos

Picture quality

I just switched from Shaw to Telus PureFibre, and noticed that picture quality from all channels is different from what I had with Shaw.It seems to me that backgrounds are more white and contract is not such great. I didn't change TV settings, so it'...

Yuri by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! CNBCC in HD

The Canadian version of CNBC HD feed is now available on two of TELUS' competitors:Bell Fibe channel 1509Rogers Ignite channel 111 When will TELUS Optik offer CNBCC in HD?

worldtel by Organizer
  • 2 replies
  • 0 kudos

When will Optik be installed in my area?

How do we request to get Optik TV in our neighborhood? It has been a few years, and thinking it might be installed by now with the high demand. We have neighbors that have also been waiting. We are in Craigavon in Sherwood Park, AB.

Fox1 by Just Moved In
  • 1 replies
  • 0 kudos