Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Anything new for this issue?I want to have Optik TV in my garage, but it's out of range for my router. I read the post from 2018 which said there may be something in the works. Hoping there is.... Thanks.
Does anyone else wish there was a "Continue Watching" section in Telus On Demand like Netflix, Amazon Prime etc?
What happened on Nov 7. The guide for History channel said the new season of oak island was staring at 5pm, 2 hour show. Tuned in and it was Canadian Pickers!!?! Same again a couple of hours later. On demand is missing Episode 1. Episode 2 was shown ...
Last week I switched theme pack subscriptions. The old channels disappeared as expected but the new channels have yet to appear. In my tv guide. I can find them in the Optik TV app but not through my actual pvr box. I've tried calling in, chatbot, tw...
I unfortunately switched to Telus in 2019 on a 2 year contract - for the next 3-4 months I was getting billed for On Demand shows I never watched, ordered or frankly knew existed.... THEN they finally gave me one new box. I still received bills for u...
Hi again, folks. Just wanted to post one more thread to highlight another issue I had with my recent switch to Telus. Someone (hi @Vgjfelix if you're still out there!) actually posted about the exact same problem three years ago, but that thread is n...
Hi, folks. Recently switched from Shaw to Telus with Optik TV. The installer set the TV boxes up as wireless, but I've switched them to ethernet for reliability (and the wireless signal is definitely not strong enough for 4K content in one room). I h...
When I press menu item: Add, remove, swap your theme packs, premium options, and channels.Only 8 of my 11 theme packs show up????
So we are new customers and the channel line up is poor, a great Canadian channel TLN is missing, the other cooking channels are a joke, nothing but a game show, TLN you actually learn to cook by talented people!!! Get this channel back for the peopl...
I am not sure why the move from copper to fibre necessitated a change in billing since the services are the same and we are being billed for services, not a change to their hardware transmission. I have not received my current bill yet which should b...
