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Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Channel Programming

I’m curious why so many channels have a week of the same program on? Whether it’s this full weeks installment of Investigation Discovery’s On the case with Paula Zahn or last months full week of Discovery’s Dr. Pol. Why is this the only thing you’ll ...

cilla7 by Neighbour
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Can i watch an episode on CRAVE?

I dont subscribe to CRAVE (i dont think) but I see episodes of Succession in the on demand area of Optik TV web app. If i watch an episode via CRAVE TV will i be charged extra and how much?

Seperating optik tv box power button with tv

What the title says. Is it possible? Its annoying when ur tv comes on but ur boz doesnt. And also prevent it from turning my speaker off as well. Need it to keep stay on but want to keep one remote to change volume most of time

hmlee by Neighbour
  • 1713 Views
  • 1 replies
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Equipment returns

I returned some equipment to Telus in July 2021 and it still hasn't arrived . Its being held at recipients request by Canada Post. So this is a bit extreme NO? I mean on hold for six months? I can understand a delay with covid and everything but six ...

Cyrus by Organizer
  • 4844 Views
  • 4 replies
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slimline 2 model 2774 remote codes for Sony ZR-55A90J OLED

Have tried the extended code list. Can't find a code that will control volume on TV. Also can't find how to change the input on the TV from the remote. Ant suggestions?I've also tried programming the Sony remote to control the Telus set-up box. The T...

Resolved! Can you change the channel lineup on the guide?

I just moved my TV service to Optik from Shaw Direct I have to say I find the guide not as user friendly I don't like scrolling through excess channels. Can I change a setting so that I only see channels that I am signed up for?

Noupix by Friendly Neighbour
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  • 4 replies
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Resolved! Remote codes for Sony Bravia TV

Anyone have Slimline 2 codes that work on a Sony KD75X85J tv? The TELUS site doesn't recognize the new TV and the existing codes don't work. Closest I got was one that would turn off the tv, but won't turn it back on.Thanks.

shovhd by Neighbour
  • 18048 Views
  • 10 replies
  • 0 kudos

Netflix

For the last few days every time I try to watch a show on Netflix it closes. I can watch it on the web, through Firestick and other devices and options but when I try to watch through the Optic channel it will not work.

Grmpybr by Neighbour
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  • 1 replies
  • 0 kudos

I'm a senior and want to lower my bill costs.

I have internet and optik TV service but I'm also a senior that's being charged 144.00 per month. How can I lower my bill cause I am finding the cost is too much for me!

Kate5552 by Neighbour
  • 4252 Views
  • 3 replies
  • 1 kudos

Resolved! Constant "freezing" when watching sports

I am using Pik Tv, have the Sports addition package. My TV is hard wired directly to the modem. I have fibre or whatever the top package is called. Even with all other devices in the house disconnect from wife or turned off, sports shows mostly (but ...

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