Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hi there, When I watch Demand shows on the Telus phone app, there is a little symbol on the top left corner of the screen ... a little rectangle with two vertical lines inside of it. When I click on it, I don't notice anything changes. What is this f...
Is BBCFHD off the air? It shows up in my Sudscribed channel guide, but is black when I go there.
Is there a reason I can’t watch my taped shows on the PVR? Is there a way to reboot
Hey Everyone! Welcome to the new catch-all thread for all things streaming content. NETFLIX, Amazon Prime Video, Crave, Disney+...you name it, here's where we can discuss it! Our team wants to know what shows and movies you're bingeing on, what you'r...
Why is the Optik TV app limited to only two simultaneous users? If my kids don’t have TVs in their rooms there should be a way to allow more than two .
Hi. I can't get my new wireless TV box to work unless it's hardwired into the router. Do I also need to replace/upgrade my VIP5662W PVR to use wireless boxes?Thanks.
When the Telus technician was installing my Optik TV Service he mentioned you can buy a small round device that could sit on top of the TV to replace the UIW4001 wireless set top box. What is this device called, brand, and where can they be purchased...
I can select the “record” button, it says it’s recording and shows up in the list but doesn’t actually record on the pvr. No red light.
A really strange problem occurred this past week, and I can't seem to figure out why one of my OptikTV boxes just stopped working suddenly. We use two 4k Optik TV boxes connected to a T-3200. One is connected via Coax and one via Ethernet NIC into Po...
Our TV Optik screen ratio is all messed up. I came home one day and turned on the TV and everything was all zoomed and enlarged. We can’t see the guide or anything on the edges. I looked up what the problem could be and tried all the screen ratio opt...
