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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 92622 Views
  • 291 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 52630 Views
  • 43 replies
  • 7 kudos

In market Flames game regional blackout "Not Solved"

March 10 Calgary versus Tampa Telus Optik SNW not available due to regional restrictions, I went to the check at the local telus store, the associate pulled up the game on Sportsnet West no issues viewing it. My friends that have Shaw in Calgary also...

jf by Friendly Neighbour
  • 1670 Views
  • 1 replies
  • 0 kudos

Resolved! what is code 4-44-50019

I can't get into PIK TV the code in the subject line comes up - what does that mean and why can;t I get in. My browser is edge and I won't download chrome.

scoe by Neighbour
  • 2469 Views
  • 1 replies
  • 1 kudos

Resolved! Ukraine News in FREE Preview

Until March 28. Scroll down on your channel 'guide' to channels 3001 and 3003. If you don't see either channel then select 'guide' then 'options' (bottom right hand corner). Use the silver ring in the center to 'arrow down' to 'guide settings' and pr...

Shytin by Organizer
  • 4988 Views
  • 4 replies
  • 0 kudos

Resolved! NHL Flames game regional blackout confused

Greetings,This season a few games have been blacked out for regional restrictions. These are Flames games locally blacked out on SNW, the following is from the Telus website."Any Calgary Flames or Edmonton Oilers games on Sportsnet West or the Sports...

jf by Friendly Neighbour
  • 6402 Views
  • 4 replies
  • 0 kudos

Free TV

Hi I ordered the tv and internet bundle that comes with the free tv. Am I able to pick it up from the Telus store in town instead of waiting the 8+ weeks they told me it would take to ship and receive?

Resolved! TCM Streaming on ROKU

Hey there!In order to use the TCM app on my Roku television it requires a cable provider that offers TCM as a channel option which TELUS graciously does!However, when searching in the providers list on tcm.com/activate Telus it isn’t on there.The err...

Cutting of the Question

I recently posted and the back half of my post appears to be truncated along with everyone else's? What’s up with that?Is there some way to see the truncated part that I don’t know about?

JosephDyck by Friendly Neighbour
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  • 4 replies
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Put Back RTV!

Put back Russia TV!Yes I know they lie and have just invaded the Ukraine but I need to hear both sides of the story. Also mainstream media is full of lies nowadays, using the “Trusted News Initiative” to do real time censorship across all mainstream ...

JosephDyck by Friendly Neighbour
  • 3051 Views
  • 3 replies
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Video glitch with Optik TV on Apple TV 4th Gen

New glitchy video bug has just started happening with the Optik TV app running on an Apple TV 4th Gen box. About every 30 seconds or so, the video freezes for about 5 seconds, then will unfreeze and race "fast forward" over a second or so to catch ba...

Tony1000 by Organizer
  • 3691 Views
  • 4 replies
  • 0 kudos

Channel guide display off by 1

Channel 3000 "entering the Ukrainian category" suddenly appeared on my channel guide here in Calgary. There is nothing Ukranian there but a static picture of the usual Telus channel categories.However:Take your remote and click Guide/options/guide se...

Shytin by Organizer
  • 3587 Views
  • 2 replies
  • 0 kudos
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