Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Some of my programs will record properly. Some will record half the program, even though it looks as though it programmed the whole hour. Others look like they are programmed, but I get an unavailable message when I try to play them back. Plugging an...
For the last week I have been unable to access Optik TV via MyTeuls account? When I attempt to "Manage" my Optik TV I get an error message. "Looks like something went wrong. Please try again." I have tried to access this feature from Windows (Firefox...
Prior to is 16 the PikTV app on AppleTV has been a hit or miss. With the launch of is 16 I can barely select and scroll within the app. I’ve contacted support and have troubleshooted with them numerous times eg. install, uninstall, login, log out. Th...
This is the second time I’ve signed up for Netflix as part of my package but it won’t work.Signed up end of august. Received the emails to pair. When I click the link it says activated.My telus account shows Netflix is activated.But when I sign into ...
Young Sheldon Season 6 is currently airing on CTV. TV On Demand is missing the first two episodes.S06 E01 Four Hundred Cartons of Undeclared Cigarettes and a Niblingo - September 29,2022S06 E02 Future Worf and the Margarita of the South Pacific - Oct...
Every time I turn the TV on i have to re-login into PikTV isn't there a way to get it to remember me? Just bouough my first Apple TV (4k) . Pik TV wroks fine on my Windows lap top and used to work fine on Telus box until it stopped working all togeth...
Ok this happens several times a day. My audio goe out of whack with the picture. I have to go into optic settings and go down to television then screen ratio and toggle from 4K and 1080. Then it syncs. I have a Lg OLED65CXPUA and a 4 k optik Telus bo...
I love the shows on Crave but I tend to use it last if nothing else is on other streaming sites. The reason is it’s so horrible to view contents or find shows! Why not have it like on the browser? Simple and able to see what the movie is about. It ta...
I don’t live in BC, AB or QC but wondered if Telus is coming out with a streaming platform (e.g. Netflix, Disney+, Acorn, etc) that will offer the Optik TV in other provinces that doesn’t require a physical device install?
I don’t live in BC, AB or QC but wondered if Telus is coming out with a streaming platform that will offer the Optik TV in other provinces without a physical installation like other streaming platforms?
