TELUS Neighbourhood

Interest rate on canelled account

Does anyone know why TELUS charges 40% interest on cancelled accounts?Also, I always paid my bill online and the payments I've made are not showing on my final bill?

Telus Billing Fraud? Telus stole my money and would not give back!!!!

I was supposed to receive a promotion rate starting from August, however, my August bill did not reflect it. Okay, no worries, everyone makes mistakes. I called Telus and talked very politely about this issue. The agent apologized and told me that wh...

Telus Business Practices during the Covid-19 pandemic.

So I recently decided to end my Optik TV and Home Phone service while retaining the Internet.The reason I did this was because of the recent increases in price of Telus Internet.I was a loyal Telus Customer for over 7 years, never missed paying my bi...

Deleted emails

I thought that after a certain number of messages in both the "Trash" and "Junk" folders, that Telus automatically emptied those folders. This is no longer happening....WHY NOT???? Now I go to delete one and find that I can have 200 + messages in tha...

It's not a question.

Cancel my Internet 150 and Optik TV home services NOW. For the last 48 hours I have been dealing with Telus Employees telling me they can't cancel my services. Whether by email, PHONE or live chat, I am unable to cancel my home services. 48 hours ago...

Transfer my existing home phone # to Telus wireless home phone

Hi,I just got my ZTE device for my wireless home phone. I am not able to transfer my existing home phone (another provider), when I click on the link transfer phone it says this website is not accessible. I was told that a provisional number is alloc...

Bad Customer Service

I don't understand why a Communication company with the capacity to have people work from home, can't field enough people to staff the call center so that I don't have to wait on my mobile phone for an hour or more. It is also is a mystery why the ca...

Price Increase while on a 2 year contract

I'm on a 2 year contract and just received my bill today and noticed that my bill increased $6.30. My contract isn't up for another 1.5 years. Has anyone else noticed that their cost has been increasing? I'll call them this morning to see what's goin...

Home security services