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Forum discussion about TELUS Home Services plans and accounts.
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Telus Rewards are NOT

Redeemed a Telus Reward for a discount on Garmin wearable today (20% off, $30 discount). No details on reward selection page regarding limitations on reward usage until you redeem points for reward and then note in redemption terms that rewards are n...

I moved my services but still have to pay

I currently just moved my home services to my new address, everything is still the same, my network even the boxes. But now for the past couple of months i have had to pay for home services at my old adress and my new address. I dont know what to do ...

PlanetP by Neighbour
  • 2200 Views
  • 1 replies
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Wasn’t able to complete account registration

I keep using virtual assistant to register My Telus account but I didn’t receive any verification code in email or phone. I only received an email asking me to fill in my phone number to complete account registration but it has never been successful

Cancelling my contract

I am selling my home, but not buying another. What do i do with the boxes for my Telus system?

Laa2022 by Neighbour
  • 2370 Views
  • 1 replies
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Over charged

I am new to forum.So in February I contacted Loyalty department because I was planning on leaving Telus for Lightspeed internet. Reason I needed to lower my monthly bills and Lightspeed has some better prices then Telus. After seeing if Telus was wil...

AGH by Neighbour
  • 2242 Views
  • 1 replies
  • 0 kudos

Problem with MyTelus app.

I have had this issue going on 2 months now. I can log into the app, but I cannot access the “Optik TV” menu in the app. It says “There seems to be a problem. Please try again”. I have, multiple times.When I first called in, I was told they were upgr...

Zman2k2 by Leader
  • 4476 Views
  • 6 replies
  • 0 kudos

Resolved! [Megathread] TELUS Rewards

Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! From Winners and Uber gift cards, to brand new electr...

A-B by Community Manager
  • 104413 Views
  • 100 replies
  • 4 kudos