getting overcharged

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Resident

I'm being charged $75 (for 2-3 month I hear) for the Peace of Mind plan that I was invited by Telus to join at $65

at $10/month that could sum up to $30 !

Not much of a peace of mind for me.

Highlighted
TELUS Employee
TELUS Employee

HI @ClaudeB ,

 

I sorry for the incorrect expectations that may have been set relating to the monthly price of your Peace Of Mind Plan.

 

Based on the information you provided, and some assumption made by myself, it appears you were quoted $65/month for the Peace Of Mind plan. When you redeemed the offer, you were told that the plan would be charged at the regular price of $75 for 2-3 months, then the price will drop down to $65/month. This sounds like you were offered a promotional Mobile & Home discount. "Save Every Month - By becoming a TELUS Mobility customer, you can save $10 every month for 24 months, and earn TELUS Rewards with your monthly bill."

 

If the above is true, and you are concerned about the $30 extra you had to pay for the last 3 months before the $10 discount was applied, there is no need to worry. The Mobile & Home discount offers a $10 discount for 24 months. This is a total value of $240 in savings. You will receive the total amount of $240. Although this discount may take 2-3 months to apply, the 24 months timer begins once its added (2-3 months later). Instead of the discount being backdated, it gets future dated and will extend 2-3 months past your renewal/activation contract date.

 

Here is a chart which assumes you activated and redeemed the offer January 2020, and the $10 Mobile & Home discount was applied April 2020. You can see that the $10 monthly discounts will continue to apply, until the discounts reach a total of $240. At that point you are eligible for renewal of a new device, or perhaps have a family member who would like to join your account where we can re-add this promotion (if still available), otherwise we would add a different promotional discount, or offer a better plan.

 

JAN 2020

FEB 2020

MAR 2020

APR 2020

MAY 2020

JUN 2020

JUL 2020

AUG 2020

SEP 2020

OCT 2020

NOV 2020

DEC 2020

$75

$75

$75

$65

$65

$65

$65

$65

$65

$65

$65

$65

JAN 2021

FEB 2021

MAR 2021

APR 2021

MAY 2021

JUN 2021

JUL 2021

AUG 2021

SEP 2021

OCT 2021

NOV 2021

DEC 2021

$65

$65

$65

$65

$65

$65

$65

$65

$65

$65

$65

$65

JAN 2022

FEB 2022

MAR 2022

APR 2022

MAY 2022

JUN 2022

JUL 2022

AUG 2022

SEP 2022

OCT 2022

NOV 2022

DEC 2022

$65

$65

$65

$75

$75

$75

$75

$75

$75

$75

$75

$75

 

Hopefully this was able to address your concerns. If my assumptions were incorrect, please provide more context so I may better assist you. 


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Highlighted
Resident
I sorry...

what page of your manual did you get this answer from

I wish i could speak with someone at Telus but... this is not how the system works otherwise i would have already found that link instead of wasting time 😈