Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
750 PostsLatest topics in Mobility
eSim
Dear Telus,I am writing to express my frustration with the prolonged delay in transferring my regular SIM to an eSIM. It has been over 15 days since I initiated the request, and despite repeated follow-ups, I keep receiving the same response: "We are...
new phone but keep existing plan
Is it possible to purchase a new phone but keep my existing plan?
Cellular Apple Watch Call Forwarding Charges
I have an iPhone with an unlimited 40 - unlimited nationwide plan, and a cellular Apple Watch with a OneNumber Unlimited Access plan. When I first got this, my understanding was that I could use my watch to place and receive phone calls. But whenever...
UPS delivery
ordered a phone. It's been stuck with UPS for a week. UPS told me they cant deliever it because I am not in the building directory, telus customer support said they couldnt release it so i could at least pick it up from a UPS location. what am i supp...
Help
Your account type does not support online transactions. To continue, please visit your nearest TELUS store.Wtf?
Change yearly prepaid plan
I'm on the $100/year plan with promotion but I see now the same plan has the same promotion but with 2gb data. I'm trying to get a hold of someone on chat but I can not get a hold of someone. English is not very good so I prefer chat instead of callb...
pixel watch 3 LTE 2 year contract, how tied to the account is it?
hi, i recently got a pixel watch for my wife but its the large size and the store says they dont ever get the smaller ones in so they wont exchange it for us. how tied to our account is this, if i were to give this to family in another province on te...
bring it back
I recently cancelled my subscription and my bring it back device was due to be returned. My cancellation email said that I can return my device to a store or contact telus to arrange shipping. The store said they couldn't do anything for me. After an...
iPhone 16 Pro Max Black Friday Deal?
The Black Friday Deal is a scam! For upgrading to iPhone 16 Pro Max 512GB.On Nov 8, the deal is $52.79/m.Today Nov 21, as a Black Friday Deal, it's $62.79/m! See the attached screen shots:-----------------Retail Price: $2108Total Savings: -$840On Nov...
Wrong pricing
I'm not the mobility users but my friend told me he just got a promotion email with the wrong price.
