Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
752 PostsLatest topics in Mobility
Resolved! Porting to Public Mobile. Do we have to wait for all clear before leaving?
Good evening TELUS Neighborhood. I have a phone that we have a shipping waybill and have shipped it out to Telus via Purlator shipping and is still in transit, (As due to the Canada Post Strike). We have Bring it Back. One Question:Can I port out of ...
Telus Customer Service
What happened to Telus Customer Service???Used to be the leader and the reason I have been a loyal Telus custiomer for years. But this is about to change!!Need to upgrade my phone. Everywhere I ask, I get a different price for the phone. Incredible.H...
Can't complete upgrade to new phone
Telus app and telus website will not process the phone and phone plan I am trying to purchase. Both the telus website and telus app I get stuck at infinite loading screen at "Payment detailsCheck that your billing address matches your card's address....
Poor Service Reception
How can I send information to Telus about poor reception and services? I have visited a store and tried SIM card swap. And I reset network settings on my phone per the agent recommendation but that didn’t solve the problem. We live in the GTA and I’m...
eSim
Dear Telus,I am writing to express my frustration with the prolonged delay in transferring my regular SIM to an eSIM. It has been over 15 days since I initiated the request, and despite repeated follow-ups, I keep receiving the same response: "We are...
Bring it back return with Canada post on Strike
I have a phone to return to Telus through the bring it back program. Now that Canada post is on strike do I just ship it via a courier service and pay out of pocket or?
Accidentally ordered 2 upgrades for my phone line how to cancel extra one?
Hello, I was upgrading my phone and realised I had forgotten to hit the Bring it Back slider so I don't have to do the Bring it Back program and somewhere in there my browser glitched and I had to refresh the page. Which I did and I was able to compl...
Can I get some actual support!? EPP customer
I'm losing my mind. I can't get any support from TELUS because the consumer mobility side keeps telling me I need to talk to the Business side, as I just signed up for an EPP plan from Shopify, and the Business side keeps telling me I need to talk to...
Phone Lost by UPS
I have been a customer of Telus for over 10 years. For the last several years, they have been sending me text offers to upgrade my device. I took a new job that has a phone incentive for employees so decided to upgrade by accepting a text offer. I or...
un suspend a number in my account
hello, I suspended a number on my account by accident, can anyone help please how to reactivate the number on the network. thank you in advance
