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Easy roam activation 18/day for recieving multi authentications codes ?
Hi everyone, I will be in Australia for the next 3 months. To log into my bank and other services similar I need to use multi authentication to access these. Frequently I am asked to enter the code sent to my canadian phone number. If I have my homeline turned on but roaming turned off, and i’m only recieving multi authenticator codes, will I still be charged the $18/day for easy roam whilst abroad?
Escalation Inquiry
I am trying to find out how to escalate my complaint pass the Escalation Manager. The below story really happened. I must admit that if someone would told me this story I would not believe that in this day and age something like that can happen, but as it happened to me I know that is true and what is more I can prove it. Every word of it. Just to summarize, on March 18, 2026 I received an offer from Public Mobile/Telus (via sms) and after 2,5 months the offer is not finalized, and during that time: - the Telus employee bluntly refused to finalize the Telus offer, while literally laughing in my face, refused my request to see his supervisor, and called a security guard to remove me from the store, the security guard after hearing my side of the story not only did not remove me from the Telus store, but allowed me to speak with manager, who provided me with misinformation (commonly known as lies), refused to provide me with the name of the rude employee, refused to contact her superiors for instructions on how to finalize the Telus offer she claimed she was not familiar with, and refused to finalize the offer - the Telus employee violated the policy of the Office of the Privacy Commissioner of Canada, by mishandling my drivers license without my knowledge and consent, and taking pictures of me - the Telus employee violated Canadian Credit and Consumer Protection Laws by conducting unnecessary credit check without my knowledge and consent - the Escalation Managers provided me with misinformation (commonly know as lies) on numerous occasions, constantly backtracked on their own proposals, ignored my proposal on how to solve the situation and allow me to finalize the Telus offer, and refused to provide me with the contact information to their superior in order for me to escalate my complaint as I decided that I have no other choice. That is why I need the contact information to lead/head manager of Telus Escalation Management Team for Alberta or Western Canada. I appreciate your help in this matter.
Wifi Calling in the USA
Hi there! I have been a Telus customer for over 12 years and would love to continue with them... however, I've recently been splitting my time between the USA and Canada and live in a very remote area that has little-to-no cell signal (I get 10+ text messages a day saying "Welcome back to Canada" or "Welcome to the USA" – because I am so close to the border, it is constantly switching back and forth when I get a one-bar signal). With no reliable signal, I rely heavily on wifi calling but can't make a call when I am in the US. When visiting the city (I go in every few months), I went to a telus dealer and they did something with my sim that helped solved the problem for a month. Unfortunately I am once again unable to make wifi calls. Is there anything I can do to fix this? Or do I need to switch to Rogers? If there is nothing I can do about it and need to switch, how do I contact Telus to cancel my account? I use the chat bot but it keeps trying to book a callback time..... but I cannot receive a call! lol... vicious circle. Is there an email I can use to cancel with Telus? Any help would be appreciated! :)
Voicemail Setting S22
Trying to set up my speed dial for Voicemail on my phone. There are no options for adding a "Voicemail number" under Voicemail settings. The only 2 things under settings are "Service provider" which you cannot change and "Notification settings". There is no way to add a number. How do I set this up?
S26 Ultra Galaxy Watch 8 Promo Email
Greetings, Just wanted to see if anyone has gotten their Galaxy Watch 8 email to claim and activate the $15/mo plan yet? I received my phone and plan went active 6 weeks ago (fine print stated 4-6 weeks eta on email) and so far nothing yet. It seems there is no way to track if the offer is still processing through my TELUS account. I am just interested in making sure there was no mix up on the back end in regards to the promo. My Galaxy Watch 4 classic is on its last legs and the Watch 8 was the big draw when I signed contract. Any update would be appreciated. Thank you
As of July 1, no new activations will be allowed for the TT100 plan.
TELUS's website says that after July 1, no new activations will be allowed for the TT100 plan. My TT100 prepaid plan is due to expire in October 2026. Will I still be able to renew it at that time, or will I be required to switch to a different plan?
