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Poor Signal Midwestern Ontario
The Telus cellular signal in my area is having some issues. There is a Telus/Bell tower on Maryville Lake Road near Bruce Road 8 in South Bruce Peninsula, Bruce County. When north of the tower, the cell signal is 5G+, decreasing with distance to LTE. South of the tower the signal is 3G, never LTE. This is a change. It has been an LTE signal for several years. This means dropped calls, poor data service and more. I am sure you don't deal with technical issues directly, but please forward this quality concern to the appropriate team.
Easy Roam Travel Pass
, I currently have the Easy Roam Travel Pass for 14 days, and I’d like to ask if it’s possible to extend it once it expires. If extension isn’t available, can I re-avail or purchase another 14-day Travel Pass right after it ends? Also, are there any requirements or waiting periods before I can activate a new pass again? Thank you so much for your help!
Accessible rate plans
I see that Telus offers $20 off and 20GB bonus data on their plans for people with a disability (https://www.telus.com/en/about/accessibility/accessible-services#Accessiblerateplans). My question is, I have an existing plan and am still paying off a phone for another 6 months, is that available to me? And what proof do I need to supply?
Pay Off Bring It Back Balance Early
I want to pay off the existing Bring It Back Balance early so that I can downgrade the current cellular plan to something cheaper and in line with my current usage. There is no help documentation for this scenario online - or at least I can't find it - and there doesn't seem to be any option to do this online in My Telus. Does anyone have advice on how to accomplish this without going into a store or waiting online for Telus "help"? Thanks.
Not getting a subscription confirmation
I subscribed to a mobile plan 5 days ago and got the confirmation email with an Order number (starting with 0000) but never received the customer agreement etc … tried to call many times and got redirected but never at the right place … I mean this is not a good start !!!! PS your AI assistant is completely useless.
Talk & Text 100 local calling only???
Hello, I signed up for talk and text 100 in May and realize only now that it is local calling only. This is absurd that Canada Wide calling is not included. I see now that Telus no longer offers the plan and new users should sign up with Koodo. The Koodo plan seems to include Canada Wide calling. I am a senior citizen barely affording my bills which is why I am on this phone plan. It is for emergency calling only so I need Canada Wide. Would someone from Telus please refund my payment and allow me to transition over to Koodo where I will get the BASIC features I need?
Shoutout to Customer Rep
Hi! I recently migrated my plan from Koodo to Telus and had the pleasure of being assisted by a representative named Luis. He was incredibly helpful throughout the entire process and made it completely seamless. Unfortunately, I accidentally ended the call before the survey came through, so I wasn't able to leave my feedback directly. I'd really appreciate it if someone from management could pass along a 5-star rating across all categories on my behalf. Thank you, Luis!Job left incomplete, lines very low
Quite awhile ago the concrete poles were replaced with wooden on our street. When it came time to move the Telus lines to the new pole the installers got their truck stuck and never completed the job. We were told this was temporary, that lines being ted off to a nearby tree was a permanent solution...years passed. We've had issues with trucks getting into our driveway, the line was less than 3 meters above. Telus came out, agreed there was a problem and said they'd fix it. The "fix" has been to tie the line to yet another tree (seriously). In doing so it's raised the line above our driveway but now the line to our house is slack and droops far enough that I can reach up and touch it. Any advice how to get this resolved quickly? I'm not a Telus customer.
