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Travel Pass
I am not able to add a travel pass online or through the app. It tells me I have easy roam. I have also tried the webchat and was told to email that person, and they haven't responded My Telus business rep for some reason cannot add it. I called in and had two phone calls with a call back, only to be put on hold to be transferred and not able to wait long enough to finally connect to someone I have had a travel pass already and it was activated in a web chat, so I am very confused on why this time around it is so difficult.
Reconnection Fees
I had to have my hone reconnected in May because of an outstanding balance. I Aid mord than $400 in billing and fees, and now they're telling me I must pay another $85. Does this sound like the standard reconnection fee - since I thought I had already paid a reconnection fee. Anyone have tjis experience?
Talk & Text 100
My Talk & Text 100 renewed in April,I had the Nationwide + 2 GB promo which expired on renewal. My question is I am being redirected to Koodo to get the Nationwide talk,if I do this will I lose my prepaid balance that expires Apr 2027 ? BTW Telus lists they are out of Koodo sims,this is a flip cell so electronic is not an option.
Force WiFi calling
My reception is really awful in my home. I would like to make/receive all calls via WiFi. I have WiFi calling turned on, have tried the airplane mode trick but can't get it to work. I can't talk with a tech because I have barely any service and the call gets dropped. It's a endless loop. I only have a few days to decide if I want to cancel the service. Help? Pixel 9Why my Long distance add-ons in plan expiring ?
I have two mobile phone lines under same the account with Telus mobility. My plan agreement which started from August 1, 2025 includes long distance calling (2000 minutes/month) to India/Pakistan as long as my plan is active. The add -ons are currently active on both the phone lines. However I see in my billing that they are expiring in Aug/Sept this year. Why? I tried to call Telus today but the agent disconnected my line after putting me on hold.
Account email issues
Hi Telus, I've probably made more than 10 attempts since March to get Telus to fix my issue. Ever since my mother signed up for Telus home services, her account that was previously linked to mine at one point got reactivated and my Telus Mobility emails started getting sent to her email instead of mine. She cancelled the service before the installation so she doesn't have an active accounts with Telus right now. I have made numerous phone calls to fix the issue but it's still not properly fixed. The one time where there was progress was when I expressed that I'm not getting my Telus Mobility bills so I'm unable to pay them -- this got fixed right away and I'm able to get my bills now, but all the other emails, such as my payment confirmations and my Telus rewards confirmations have still been ending up in my mom's email. I called Telus today and the rep even went as far as deleting my email and getting me to sign up for a Telus account again. But lo and behold, I tried to enter a contest on Telus Rewards just now and my confirmation got sent to my mother email. AGAIN. I do shiftwork in a hospital and I've given up my sleep time and lunch breaks to answer the scheduled calls with Telus only to find out later that it has gotten nowhere. Please get the right department to fix this issue because I'm really tired of calling Telus.
loyalty and service
A couple of months ago I was offered 4 google pixel 9A phones. I asked and was told that there was no other charges attached to these phones. I paid $1 piece. I have had a deal like this a few years ago and it worked out great, no added -on charges, to use or not to use the phones. I thought this was the same deal to off load old inventory. I have 7 people, 7 phones on this account. I have dealt with Telus for over 40 years. I don't expect to be scammed. I am now being charged a pay back fee for our phones. it is assumed we are using the phones. The arbitrary fees make no sense. 4 phones 3 different fees. We all have the same phones Google Pixel 8s. I am frustrated and expect more respect for a long term customer. I haven't had any luck calling in so I hope you can address this problem for me. thank you Debbie [Mod Edit: Removed personal info].Easy Roam Travel Pass
, I currently have the Easy Roam Travel Pass for 14 days, and I’d like to ask if it’s possible to extend it once it expires. If extension isn’t available, can I re-avail or purchase another 14-day Travel Pass right after it ends? Also, are there any requirements or waiting periods before I can activate a new pass again? Thank you so much for your help!