Stopping spam texts

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GForbes1
Neighbour

I have the pay and talk 10 plan which gives me 50 minutes and 50 texts per month.

 

Over the past few days, I have been receiving spam texts from the same number (did a reverse look up and all I could find was 647-560-2511 is a landline from Iristel Inc in Toronto), and they have cost me 5 of my monthly texts. Is there any way to stop these texts without using a third party app to block the number?

 

I have a Motorola Moto G 3 and tried to add call control, but it doesn't seem to be available for my phone/type of plan, and I can't find any tool within the phone to block  the number.

WestCoasterBC
Community Power User
Community Power User

See the following documentation under the SMS section here


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GForbes1
Neighbour

Thanks for replying.

 

I have forwarded it to7726. Is that it, or do I have to call the data and network assistance number too?

 

What happens now?

WestCoasterBC
Community Power User
Community Power User

It’s all automated, and Telus will take proper action.


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GForbes1
Neighbour

Any idea how long it takes? Got another one this morning. Reported it again.