For reference, we live in the middle of Kelowna, BC, so it’s not like we are in a rural area at all. It’s also not just our phones, anyone that comes by has the same issue that has Telus as their carrier, regardless of platform. Using wifi works just fine (for iMessage, FaceTime, etc.). Is it time to switch carriers?
Have you spoken with technical support yet? That is usually the best first step to take. I had a similar issue several years ago and Telus did sent a tech to the area. Not sure how common that is. The problem I was experiencing did get resolved. Still had 1-2 bars at most inside but I could make clear calls and send iMessages without issue.
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