New Activation Plan Problems

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francischan89
Just Moved In
Got to love these out contract sales team. They called me because my family have home security services, TV and landline bundle then offered me a promotion price with the peace of mind plan for 65 dollars, did not explain first month would be full price since is considered as new customer. Reason being that Telus have to make sure new customer has to stay with Telus for the first month in order to get the promotion. How can you keep a new customer for the first month when you don't even offer what you promised. I was being soft with the sales and the salesperson successfully misleaded me to fall into this trap. Please train your sales to act with honesty and dignity.
NFtoBC
Community Power User
Community Power User

Usually, promotional pricing is not applied to the partial first month, but to all subsequent months for the term of the promotion.

 

NFtoBC
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