Lost WiFi calling on Samsung S9

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JN3
Resident
This is a strange one, I had Wi-Fi calling working on my Samsung S9, but after the phone board was recently replaced due to unrelated issues, the option for Wifi calling is missing in the phone settings (but I've gained a non-functional but shaded WiFi Calling menu button).

My spouse also has a Samsung S9 and that phone still has the feature in the phone settings. (No wifi calling button has appeared in her menu bar).

Both phones are fully updated (including the June 2019 system updates)
Community Power User
Community Power User

A new board may mean a new IMEI number, that won't be in Telus' database. Could be a possible reason why wifi calling isn't working anymore.


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BillTelusCust
Ambassador

Get Telus to reset the serial number of your phone for wifi calling..