How do I troubleshoot slow internet speed on the Telus SmartHub, hard wired or wifi connection?

Reply
Alith
Connector

I have a Huawei 4G router Litecat6 B612 (whatever that means). Anyway my internet speed has dropped from 10 to 15 D/L speeds to 0.5 to 2! It is the same whether I test a hard wired PC or a cell phone. Could the weather be an issue? It's -31C right now (-40with windchill).

 

I tried unplugging the modem and that did nothing. Any suggestions? Anyway to give this speed a boost?

Community Power User
Community Power User

What happens if you move the device elsewhere inside your house, or to another (warm) location?

 

NFtoBC
If you find a post useful, please give the author a "Like"
Alith
Connector

Actually my modem is in the house in the best location it can be. I have 3 bars for the signal out of 5. I thought the cold weather might be affecting the cell tower.