Hi @JJ81 ,
I'm not sure why my previous reply was removed, but I am happy you were able to turn your data off to prevent additional pay-per-use charges.
Thanks for answering the previous questions and turning off your data as suggested from my previous post (which was removed for some reason).
Copy of previous message:
Data overages are never fun. To help get to the root cause of this charge, there are some questions below to get a better understanding.
How many cellphones are on your account?
Perhaps you are on the unlimited plan, but another subscriber is on a different non-unlimited plan.
"I'm curious, when I renewed my my cell phone a few months back I was given a new plan."
"I was also told I wouldn't incur overage charges that my data would revert to 3G. Did this change?"
"I just received a text saying if we use any more data that this account will be charged 50$."
Avoid additional charges - Turn off your data ASAP
Option #1 - My TELUS App or online.
Option #2 - Disable data in your phones settings.
If you have an iPhone
If you have an Android
The Pay-Per-Use data overages makes sense now.
For your wife's line, you have a few options.
What options do you have for the remaining of the billing cycle before your wife's data limit resets?
Hopefully that was able to address your concerns 🙂
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].