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I have been trying to return two devices which I ordered 5 days ago. I have been calling the customer service to no avail and have been transferred from here to there. When finally someone was able to help and say that you will get the label in 10-15...
Has anyone heard back from price match requests from Black Friday? EPP deals were available early so I bought in with the reassurance I could price match if something better came up -- it did, for Black Friday, so I submitted a price match request on...
For some reason, I don't receive an option to play the voicemail along with the text transcript. I have a Google Pixel 7 Pro. My wife on the same plan has an iPhone and hers works perfectly. Several calls to support and no resolution.Searching Telus,...
What an absolute nightmare has it been trying to deal with Telus!!!! I recently switched from telus to bell as a result my telus account got cancelled. I was on the Bring it back program. The associates in store told me that customer service would be...
I submitted a request to price match the pixel 9 pro EPP promo as it went to $10/mo from $13.46/mo. They said they would let me know in 1-3 business days but I haven't received an update. A number from Telus called me but it hung up right away when I...
I got an iPhone 16 on a Nov 23 with EPP plan and service. On Black friday Bring-It-Back plan was lowered, so I applied for the Price Match Guarantee. It was declined with no reason given .I already submitted the form on the black friday and yesterday...
Ordered something from Telus mobility before Christmas. Got a phone call today confirming details and then an email. Just a little nervous as this was the address [email protected]. Is this legit or no?
Hi. I placed an order for a phone + line 2 days ago but realized I placed a wrong order and I don’t need it anymore. However, I am having a really hard time trying to cancel it. I must have spent more than 3 hours calling Telus and just waiting to be...
I have been telus customer for more than 6 years. I visited a telus store to get cancelled a newly added line to my account. Store representative asked me to call customer care to first get the line cancelled and then return the device (which is unde...
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