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Hk2211
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Joined 2 years ago
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Have spent 3.5 hours trying to cancel a webstore order
Hi. I placed an order for a phone + line 2 days ago but realized I placed a wrong order and I don’t need it anymore. However, I am having a really hard time trying to cancel it. I must have spent more than 3 hours calling Telus and just waiting to be connected to webstore team before getting disconnected eventually. I am a loyal existing customer with 5 different lines with Telus, but I am so disappointed with the customer service that I am having second thoughts about getting any additional service or continuing my current services as is. can someone please guide me if there’s a simpler way to cancel a webstore order? Thank you so much!1.2KViews0likes1Comment