Phone Return Label

[AbhishekT]

I have been trying to return two devices which I ordered 5 days ago. I have been calling the customer service to no avail and have been transferred from here to there. 
When finally someone was able to help and say that you will get the label in 10-15 mins, that was 12 hours ago.

No sure why I cannot return the phones when the Telus service, customer service is below par.
Any help in this regards will be highly appreciated.

Best,

Abhishek

[NFtoBC]

Have you checked your spam folder for email?

[Noor_9794]

Hey did you got any updates same is happening with me ,and its already more than twenty days now and I am supposed to return it before 2 feb ,I don’t know why telus is not issuing the return for BIB device

[TELUS_Support]

Hello @AbhishekT @Noor_9794 have you been able to get this sorted with our Mobility team yet? Let us know, thanks!

[Noor_9794]

Hey,thanks for checking.

Yes,I already got a return label and returned the iphone only the refund is left.So,waiting for that

[TELUS_Support]

Alright great, appreciate your patience!