Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Trade in credit less then offered

Beware. Answered all questions for device trade in. Was offered $310 for iPhone 13. They ended up only giving me $155 and I have no recourse. I can’t get the phone back. They said it had heavy wear and deep scratches on the screen. Absolute lie. It h...

Jeff9377 by Neighbour
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  • 1 replies
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Canada USA mexico

I have a Canada USA Mexico plan Iam in puerto Vallarta MexicoiPhone says no servicehave roaming on have restarted my phone same messageany help would be appreciated

Garygary by Organizer
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Smart Watch gifting

Hi, I recently signed up with Telus mobility and I got free smart watches and service for all the line lines that I added.One of the line (mom's) doesn't need the watch as she has no use for it, is it possible to gift this watch to a friend who is wi...

NoraC by Neighbour
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Price Match

Called in to a rep 2 weeks regarding a price match for an iPhone 16. Was told to fill out the price match form and would hear from an agent in 1-3 days. Anyone know how long these usual take?

welly by Neighbour
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unblock phone number and account

hi Mohammed Ghani Ahmadzai my phone number is blocked and account also my was stolen some one now I am try to unlock my phone number and account I need to make payment arrangement also my telus app is OK but they say pay full amount please help me

Telus making it impossible to replace my eSIM card

i changed my phone number and now Apple requires my new number be attached to the eSIM card, which has to be done through my carrier. So I backed up my phone and assuming there would be no problems verifying like last time, I deleted it. So now I go ...

Price Match - What’s going on???

I went to a Telus store a week before Black Friday because my bring back device was due and asked the employee if I could get a price match if Telus had better deals on Black Friday.The employee said yes and gave me a paper with 2 QR codes on it. One...

Slum by Organizer
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