Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Price Match Guarantee not honoured

I got an iPhone 15 Pro on a Bring-It-Back plan just before Christmas. On Boxing Day the monthly price for the Bring-It-Back plan was lowered, so I applied for the Price Match Guarantee. It was declined with no reason given. I submitted the form two m...

toeknee by Neighbour
  • 1235 Views
  • 3 replies
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Wi-fi calling suddenly not working

I live in a rural area with no cellular coverage. I have been using wifi- calling for well over a year now. Over the last 2 weeks wifi calling has been going off and on even when my phone shows no service and no network connection. For the last 2 day...

laur813 by Just Moved In
  • 646 Views
  • 3 replies
  • 0 kudos

Reconnection charges for no reason

Had a disconnection and reconnection charge on a LivingWell Companion for no reason. I’ve tried calling but the automated answering message is ridiculous and the wait times are atrocious. I’ve reached out on X but other than the quick automated respo...

-TamiH- by Just Moved In
  • 488 Views
  • 2 replies
  • 0 kudos

Spam Android notifications - Chrome

I am getting many spam notifications per day, asking me to click here for further information. They shows as coming from "movfinb.com" and are via Chrome notifications. However, I do not get them on my PC or laptop. There are many messages a day sayi...

tcf999 by Friendly Neighbour
  • 301 Views
  • 1 replies
  • 0 kudos

Where is my phone?

I did an online trade in I’m already starting to worry about my device that I shipped because the status has not changed since Dec 1 on my account.I checked the Canada Post tracking number multiple times to confirm if my device was actually received,...

CASad by Just Moved In
  • 578 Views
  • 1 replies
  • 0 kudos

Resolved! Telus won’t honour their price match policy

On Nov 17 we purchased two identical phones for our kids (iPhone 14) via the Telus web store. Same model and size, same easy payment and bring it back amounts. Monthly payment was $22. A couple of days later, the same phones were being offered for $1...

SamP by Neighbour
  • 1192 Views
  • 1 replies
  • 0 kudos