Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Online sim order

I placed an online order for a sim card on November 28th and got an email saying the order has been shipped on November 29th. The email said a tracking number is included but there was none.On the order status check page, all I can see is that the or...

TCL 20 Pro 5G device issue

A ordered a TCL 20 Pro 5G in April this year. A couple of days ago, the bottom of screen has been flashing white, as though there is an issue with the internals. The phone has not been near any water or heat. I do not want to have to purchase a new d...

Why can I not bring it back.

Short Version: Telus corporate employee did not process my bring it back and ported me to Koodo (His mistake and noted on account). Employee tried to correct through channel team and was declined. I tried escalating through Telus and after 7 hrs on p...

Sim card

I recently ordered 2 Samsung galaxy S22 phones under the same EPP account. One of the phones says it has no phone number assigned & only one phone number is showing under my Telus account. Is the sim card defective?

Black Friday Deal issue

I opted to get an iphone 13 with the bring it back program that made it free, along with an 85/month plan and was given a 10 dollar credit per month. This was on Friday. I got a call confirming everything on Monday, the phone arrived on Tuesday. I we...

Black Friday iPhone 13

I took Advantage of the Black Friday deal and ordered a new iPhone 13.It’s been 5 days now and haven’t received any updates. Wondering if anyone is in the same boat?Tried to contact customer support but it just keeps saying they are closed

Resolved! Data Use

I need support and since Telus doesn't offer 24/7 real people, I am reaching out here.I have my a second phone for a parent that I have turned data off (they only need to make and take phone calls - no texting, no internet) yet my invoice shows data ...


I wondering if I can keep my senior plan if I upgrade my phone?

Linda5 by Just Moved In
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