Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Texting issues when in the USA

I recently upgraded my 12yr old 3g mobile phone with a new 5g/4g Samsung A13. I also upgraded my wife's 3g phone as well to the Samsung A13. We swapped the SIMS from the old phone to the new phone, after trimming them to fit the Nano SIM slot. The ph...

Matt1 by Organizer
  • 5 replies
  • 0 kudos

Login Failed Error Code: LGN-301

I keep getting the Login Failed message; Error Code: LGN-301, when using My Telus app to log in. My phone has factory installed My Telus app, so after few updates I still haven't been able to access my account. It's older phone ... has Android 7 OS. ...

Ogg76 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Galaxy Watch 5

Is the New Galaxy Watch 5 LTE (esim only) will be supported by Telus? No physical SIM card on this watch. Thanks!

x345m by Just Moved In
  • 1 replies
  • 0 kudos


Has Telus ever offered more options for tablets? Im wondering why the only selection is from Apple, nothing good from Samsung? I would buy one so dam fast if you guys did. Apple is a joke and lessens the life of their products to make money, or at le...

JButler87 by Just Moved In
  • 2 replies
  • 0 kudos

Third party event billing

I was looking at my Telus bills and for the past 5 months I've been billed by a third party company called Boku for $16.99. When I called TELUS they said yes third party billing can happen and yet I have NO record of them having permission to bill me...

haybayboo by Just Moved In
  • 2 replies
  • 0 kudos

Changing provider

My plan ends in 6 months. Is it possible to return my bring it back device and switch providers to without an extra fee? How does it work?

CB10 by Just Moved In
  • 2 replies
  • 0 kudos