Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Wifi Calling Suddenly Not Working

Hello! I have had to use Wifi calling at home and school as service is poor in these locations. Yesterday, I came home to find my wifi calling was suddenly not working. I have tried to restart my phone, reset my network settings, turn on and off airp...

andacha by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Where is the PROPER Samsung Z-Flip5G user manual????

The Telus dealer gave me my phone and good-bye, that was it. No printed manual in the box. OK, so I look on-line and find this Samsung User Manual SM-F700W/SM-F707W. Printing costs were always high and the times they suck but with on-line ease there ...

Not receiving texts from some people

Hi, I have an GalxyS23 and I am unable to receive texts from some people. They can send me pictures fine but not text messages. They all have iphones but others with iphones can text me no problem. I have been through all the troubleshooting steps on...

johnehood by Friendly Neighbour
  • 14 replies
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having issues

I need to call telus about how my phone isn't registered and that when I tried to call telus to ask for help it didn't work.. also I tried to log into the app but it said I wasn't registered.. is there any other way to contact telus?! I need help ple...

Black Friday - Z Flip 5 - canceled 12 days

I talked to a guy to sign up for mobility services since I have their internet. I asked for the Samsung z Flip 5 in lavender and he was able to give me some deals since I'm adding services and its BF. After all that was said and done, which took an h...

SeaBreazy by Just Moved In
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Stream+ unavailable after transferring number

I transfer a number from Telus to Koodo. There was a Stream+ subscription with the number from Telus. The subscription got cancelled. I then tried to subscribe to Stream+ with another number that I have with Telus. I kept getting an error. I asked a ...

snguyen51 by Friendly Neighbour
  • 2 replies
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Leaving TELUS Mobility after 5 years

It's kind of sad to say, but I decided to switch to a different cellphone company and see how it goes after staying with TELUS for almost 5 years. The reason why I left? Inconsistent network coverage! I live in Metro Vancouver and there are several s...

Marko by Just Moved In
  • 1 replies
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Missing Cell Phone

I have been waiting over 2 weeks for the new phone I ordered online for black Friday. No information from TELUS on what is happening. UPS is sending me to TELUS, TELUS is sending me to UPS. No one taking accountability. Tracking number says its been ...

Cc4 by Just Moved In
  • 2 replies
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Apple pencil 2

I recently bought an iPad Pro 12.9 and wanted to throw some accessories onto my phone plan via finance to make it easier on my savings, yet I can't purchase it anywhere. They don't have it in stock anywhere in my city or neighbouring cities, and cust...

Bring it back program

I have three phones coming due soon, under an EPP plan, I would like to keep my current phones and contract, is there an option where I can continue with my current contract and phones and pay off the bring it back amount in portions on my monthly bi...

Keval by Neighbour
  • 1 replies
  • 0 kudos