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Gerryt
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Joined 2 years ago
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Re: Return Phone issues
Good suggestions thanks. I just spoke to a Telus support person and he said that once you port your line out it cancels the bring it back agreement and you cannot return the phone. This is unreasonable to me and I am fighting it. I've filed a complaint with BBB with the only Telus remedy to accept the phone back. I'm willing to accept any damage costs to the phone.2.3KViews0likes2CommentsRe: Return Phone issues
The consequences they say are that I have to pay for the phone $450 plus tax. I don't need it. Gerry Thauvette Executive Director De français fragile à français FFFacile 150 Terence Matthews Crescent - Unit G Kanata, Ontario K2M 1X4 Phone 613-599-4226 www.fastforwardfrench.com2.3KViews0likes0CommentsReturn Phone issues
I have been communicating with Telus by phone, text, and i person for the last month, trying to return a Bring it Back phone. After considering Telus' renewal options, we decided to switch to another carrier and return our phone after the 24 month period. We tried twice to return it to a Telus store, after being told online by Telus to do so, but the stores refused to accept it. I was then promised a return shipping label by email by an online person, but it was never sent to me. I was also promised that my issue would be escalated and resolved by a followup call, but one was never received. I am very disappointed in Telus does anyone have suggestions to resolve this. My next step is to post on social media, contact my member of parliament, and any other public and regulatory groups.2.4KViews0likes8CommentsRe: Returning Bring it back phone
As far as I am concerned Telus, both the stores and your online support, are stalling and unwilling to accept the return of this phone. I will not be paying the buyout charge of $450 plus $20 extra coverage, which is due tomorrow December 11. I have wasted so much time and frustration and expect this to be resolved today.2.2KViews0likes0CommentsRe: Returning Bring it back phone
Hello, I am not pleased with how Telus is handline my issue of returning my phone. I was promised by the person I spoke to last week that a return shipping label would be emailed to me in 2 days. It has been 5 days and it has not been received. Please email me or call . Gerry2.1KViews0likes2CommentsRe: Returning Bring it back phone
Hello, I am not pleased with how Telus is handline my issue of returning my phone. I was promised by the person I spoke to last week that a return shipping label would be emailed to me in 2 days. It has been 5 days and it has not been received. Please email me or call. Gerry2.1KViews0likes3CommentsReturning Bring it back phone
I reached the end of my 2 year bring it back (BIB) agreement and was not pleased with the Telus renewal options so I switched to Bell. I tried to return my phone to a store before the agreement expiry date and they said I had to get a return label online. When I called online they sent me back to a store, but the store would only accept it in return for a visa prepaid card for 75% of the buyout amount (the phone is 100% ok). I refused that and called online again, stating that I want to return the phone and not pay the buyout amount of $450. They said that the bring it back return option at no charge is no longer available, despite my trying before the expiry date. This is so frustrating does anyone have ideas?2.5KViews0likes8Comments
