Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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I want to Create an Account

I'm 16 years old and have been emailed by the company about working as a media search analyst. However when I'm creating the account it asks me to give my account number and I don't know where to get it from. It also asks me to fill in my billing add...

Hi A few questions about the LivingWell CompanionTM Go .

Hi A few questions about the LivingWell CompanionTM Go . https://www.telus.com/en/personal-health/livingwell-companion/go?linktype=subnav What is the actual weight of it. Is it lighter than the Philips lifeline?. When it says water resistant does tha...

bahamas by Just Moved In
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Bring it back

It seems my contract expired in October and my 30 days period to return the phone is over. Now I’m charged with 661$. I never received any message from Telus that I have only 30 days to return. I called customer service and they say I should have che...

Reception in NW Calgary (Evanston)

Hi,I’ve been a Telus customer for about 8 years now and never had any major issues with cell reception at home. Over the last couple for years, coincidentally since the start of the pandemic, I have poor reception inside my house. Even though my phon...

Zooter by Just Moved In
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Pixel 6 restarting

Is anyone else experiencing constant restarts with their new Pixel 6 Pro? Mine restarts without prompting 3 - 4 times a day.

VoLTE & Wi-Fi Calling

With Telus coverage/speeds being so inconsistent and poor throughout NB, it would be great to access features such as VoLTE / Wi-Fi Calling.Is there anything that can be done to access these features on a phone that supports it, but Telus restricts?I...

jstoner22 by Just Moved In
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Any parameters to change when switching from Koodo to Telus?

I switched from Koodo to Telus using the same phone (Samsung Galaxy Core LTE). The signal is harder to catch, I have a lots of trouble getting a line or sending/receiving a SMS. Is there any special procedure that I should do beside inserting the new...

Sylvain2 by Just Moved In
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iPhone 13 Pro Max: Delay in Shipping

I placed an order through the web store on October 2, 2021 for an iPhone 13 Pro Max. I had checked the "Order Status" page and it was in step 3 stating that it was shipped, but didn't receive an email with tracking information. I tried contacting age...

Resolved! LTE

How does LTE setting on phone affect battery performance as I heard it drains the battery quicker on an iPhone