Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Question about disconnection with no warning.

Hi there,I was just curious what is Telus's code of conduct when disconnecting mobile services? I will be honest, my family has run into some major financial hardships and my payments fell behind and I was trying to do what I could with what I had. B...

KJade88 by Neighbour
  • 2021 Views
  • 3 replies
  • 0 kudos

E-Sim while traveling

I own a Samsung S22 Ultra which I got from TELUS Canada on a 2 year plan.Am I able to use an Esim app while I am traveling outside of the country?The provider is Airalo, and they made mention that my phone needs to be network unlocked to use the serv...

BtheBOSS by Neighbour
  • 1198 Views
  • 1 replies
  • 0 kudos

S22 Security Patches/Updates

I'm wondering why the S22 series is no longer receiving the monthly security patches. Yet, Samsung states the S22 is still on the list to receive them.Is this a Telus issue/feature? thanks Scott

Webstore bring it back

Bought a new phone from Telus web store and sent my bring it back device for a credit of $215 January 27. It was lost in transit. I had to call Canada post and they told me to call Telus and tell them to create a claim for my lost phone. It is May 7 ...

Wrong phone number shoping up on texts

Hi folks. I've got a Pixel 6s and when I got a new contract with TELUS. I already had an account with Telus but the new contract required I get a new number and TELUS ported my old number back to the phone. Now somehow the number TELUS gave me with t...

Kelly911 by Neighbour
  • 670 Views
  • 1 replies
  • 0 kudos

Web Store Issue

Three weeks ago I attempted to order a Certifed-Used Like New, IPhone 14 Pro Max.It showed as backordered in the Web store but still let me order it and said they would ship with in a week of ordering. The shipping date came and went, I then received...

Sisted by Neighbour
  • 813 Views
  • 1 replies
  • 0 kudos

Issue with samsung 23 ultra

HI i got a new samsung 23 ultra in december in march it out of the blue it wouldnt register sim card or stay on ... i sent it in to samsung and its not covered on warranty apparently because a a small scatch in the screen.... so i got a second opinio...

candacer by Neighbour
  • 815 Views
  • 2 replies
  • 0 kudos

Horrible service

I am tired of Telus and their billing service. They keep adding extra stuff to. Won’t even give me a notice from getting shut off. I am not resigning a contract with them!