I ordered a ZFold6 512GB because my old phone S22 Ultra was always disconnecting from the Telus network (I tried a SIM and eSim and nothing we working). So I ordered my phone on the webstore. Telus sent it but UPS was late by 3 and half hours so I wasn't home to receive it. The webstore put a restriction that I couldn't go to a UPS access point or rereoute. So after a week of UPS NOT DELIVERING IT (I stayed home waiting for it or had someone else waiting at home) they sent it back to Telus. Without trying to deliver it again. It was then received from Telus and then nothing happened for a week. I have repeatedly called them and all I get is it should update in 24 to 48 hours the status. When I check the order status the website crashes and doesn't show anything. Meanwhile Telus can't seem to allow me to pick it up or go to a Telus retail outlet or provide me any options other than sit and wait. Meanwhile its been 3 weeks since I put in the order and no one can seem to help me! I am frustrated that they can't do anything. I will wait a week and then I am afraid I will have to cancel.
