Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Issue with number sim and number porting

I ported my number from Bell to Telus last night in store and it wouldn't activate. The store clerk told me to call Customer Support the next day (today) because they were closed. I called today using someone else's phone to find out there was an err...

LizPixel by Neighbour
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  • 2 replies
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Bring it back

I recently had to send my phone back for bring it back. I'm worried how long everyone had to wait for a credit. It says I'm supposed to be receiving a credit because my phone was worth more than I owe. They have had my phone now for two weeks. The st...

Mesa by Organizer
  • 451 Views
  • 1 replies
  • 0 kudos

Telus TV

I do not see the telus tv+ app in the app store on my iphone. Is there no app for this?

telcoman by Friendly Neighbour
  • 493 Views
  • 3 replies
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data roaming

I am signed up the Canada/US/Mexico plan with 200 gig of data. All fine except I now notice they say most data usage has to be be in Canada. Now, I spend 5 months a year in Mexico so even if I use 1 mb of data I am still using more in Mexico than Can...

telcoman by Friendly Neighbour
  • 405 Views
  • 1 replies
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new phone trouble

i bought a new samsung 24 phone for my father and he lives in another province. I called his number and he didn't answer but called me back shortly after and said he cannot answer calls but can make calls. He said that when he touches the call answer...

2nd defective device

Recieved a pixel 8 as an upgrade on my account. First device had a strip of dead pixels on the screen so I exchanged it. The 2nd device arrived and the camera doesn't auto-focus reliably. Sometimes not at all. All troubleshooting as identified it as ...

Rose82 by Neighbour
  • 397 Views
  • 1 replies
  • 0 kudos