Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Order cancelled due to 'system problem'

I found a good deal on black Friday for an iPhone 14; now Telus cancelled the agreement.How can that be? A binding agreement all watertight a Telus just goes and pulls the carpet out.Ever heard of small claims court? Ever heard of class action?Anyone...

mart1n by Just Moved In
  • 373 Views
  • 1 replies
  • 0 kudos

Resolved! "Emergency Call Only"

I have a prepaid plan on a phone, but I noticed recently that I couldn't call or text and it would say "Emergency Calls Only" if I tried. I was recommended to reset the network setting and turn the phone on and off, but I haven't seen any changes to ...

jlin0888 by Neighbour
  • 1438 Views
  • 5 replies
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Online Order

I order online last Nov 2023. I never receive my phone Iphone15 max and Telus started deducted to my account. I called up many times on your representatives from phils, morocco and other countries. The latest called they said they will contact the de...

EPP Price Match - no response

Submitted two requests within the price match period via the price match form and received text confirmation that the requests went through and will be processed within 15 days. It’s past the deadline and haven’t heard anything, and I see no adjustme...

alphs by Just Moved In
  • 477 Views
  • 1 replies
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Where is my phone?

I did an online device trade in with Telus back in December 2023. According to Telus Device Trade-in instructions, I should get notified by SMS when they have received and assessed my device but I didn’t receive anything from them at all. I started t...

cindy_t by Just Moved In
  • 1217 Views
  • 7 replies
  • 0 kudos

FaceTime with a Iphone

Hello, I have a iPhone 14 and was wondering if it matters what kind of plan I have if I wanted to FaceTime someone in America while living in Canada. Will there be extra charges even if I’m using wifi?

Shey-123 by Just Moved In
  • 682 Views
  • 3 replies
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Telus PicoCell

I have a Telus PICO cell which was installed by a Telus TFR MTL tech a few years back. Recently the PICO cell keeps losing signal (phones show full bars to 1 bar). I tried calling in but the reps had no idea what a PICO cell is. Can a Telus agent who...

Nevlam by Just Moved In
  • 445 Views
  • 1 replies
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Not Receiving Authorization Texts'

I've just recently gotten the iphone 14 pro along with a new phone number, and since switching I'm not receiving any authorization texts anymore. I keep trying but they don't come through, I end up having to ask for a call instead in order to receive...

ChrisK99 by Just Moved In
  • 463 Views
  • 1 replies
  • 0 kudos