TELUS Neighbourhood

I have bought Samsung S24 ultra with telus.How can I do price match

Placed an order. Got an email is this legit?

Ordered something from Telus mobility before Christmas. Got a phone call today confirming details and then an email. Just a little nervous as this was the address [email protected]. Is this legit or no?

Have spent 3.5 hours trying to cancel a webstore order

Hi. I placed an order for a phone + line 2 days ago but realized I placed a wrong order and I don’t need it anymore. However, I am having a really hard time trying to cancel it. I must have spent more than 3 hours calling Telus and just waiting to be...

Cancel a line and return the device under trial period

I have been telus customer for more than 6 years. I visited a telus store to get cancelled a newly added line to my account. Store representative asked me to call customer care to first get the line cancelled and then return the device (which is unde...

Additional charges for phones returned through trade back program

I recently sent two phones back to the 'trade-it-back' program. Both phones were returned in working order with no scratches. However, lines show an additional charge after Telus's review of the phones. I called Telus to get pictures of the damages a...

Mobility roaming charges outside of Canada with international plan

Hi There are many discussions on Telus forms about people getting charged when they thought their device was off. In my case I always have to fight with Telus after I get back home for erroneous LD roaming charges in the International LD plan. This p...

Not receiving sms messages

I am not receiving SMS messages to login into my Facebook account I’ve already called telus and have a ticket number I’m not sure what else to do? What can I do ? @users

Im on disability n need help

I have a question, where does one go to help advocate for someone on disability w telus. They took over a grand out if my account after being told i had 90 days to return the phones n they took it out not even a month after while the postal strike wa...

iPhone sending messages as email

I have an android phone. My friend has an iPhone 14. His Message app is set to “Send as SMS.” But when he sends me a message, I receive an email. The return address on the email is his phone number ([email protected].) Why is this happening an...