How many days does it take Telus to resolve a complaint

[Ishaikh]

I’m trying to return my leased devices, but TELUS is insisting that I purchase them, which is completely unreasonable.

I opened a case and requested someone to contact me to resolve the issue, but I’ve heard nothing back.

This has been the most frustrating and disappointing customer service experience I’ve had.

[mps]

Short answer FOREVER

[TELUS_Support]

@Ishaikh Were these devices financed through the Bring-it-back program? If so, I also find it strange that you're being asked to purchase them outright. When is your scheduled return date?