Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Telus iCloud folder

Just joined Telus and I see Telus created a folder in iCloud. What the hell is it? Can I delete the folder

Shipping during these covid times

Not sure if anybody can answer this or not. Just ordered a new phone from telus, just wondering if shipping is taking any longer because covid. Also, does anybody know where the devices ship from? I'm on Vancouver Island B.C. thanks

Resolved! Messages

how to receive messages that weren't delivered i used and iphone for couple days then got new phone and haven't been receiving msgs

Resolved! Order Shipped!

I purchased a new LG V60 ThinQ 5G Dual Screen over the phone with an agent on Friday, July 3rd everything was finalized around 7PM.Sunday July 5th - I received an email saying "your device is on the way!". I then track it on Telus and it says "order ...

LuckyMavi by Just Moved In
  • 1 replies
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Is the Smart Hub ZTE MF279T locked to Telus, I purchased it from on line store and trying to return it. I've sent two emails to them within the last three weeks and haven't even received an acknowledgement. I was on chat for a plan and it is not avai...

Ruth2 by Just Moved In
  • 0 replies
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Resolved! Phone times out before connection

Hello,I am 10 Km from the Whitemouth LTE tower. I was getting one bar. Neither of my Telus phones would connect all the time. The zte home phone is doing the same thing. I bought a booster two weeks ago. I now have 5 bars. My phones still time out mo...

bovoril by Friendly Neighbour
  • 7 replies
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Resolved! heads up

the following numbers have been used to try and scam me 2049905204 , 2049906420 , 2049905217its an automated call saying you will be arrested if you don't pish the number 1 to speak to a officer of the courtim still waiting to be arrested lol

rouge545 by Just Moved In
  • 1 replies
  • 0 kudos

Can i use a wifi extender with Telus smart hub

New trailer has a King wifi extender. I use the Telus ZTE smart hub and the coverage is poor at best. Tried to connect the extender wirelessly but it doesn’t work. Wondering if I need to connect the two devices with a phone cord or whether I’m stuck ...

iPad Pro 2018 LTE

Hi, I just ordered online through Best Buy an iPad Pro 2018 with LTE and wanted to know if I would just be able to set it up seamlessly with Telus like I did my Apple Watch or if I need to buy a SIM card? It also comes with eSIM, is that feature avai...

sordeb by Just Moved In
  • 1 replies
  • 0 kudos

Order processing

I've ordered a new phone and a phone case online. I've received the phone case but the phone order is still being processed. How long does it usually take for them the process and then ship a phone?

Desray by Just Moved In
  • 4 replies
  • 0 kudos