Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Calls dropping

I have iPhone 12. The past few months my calls have been dropping more and more. I’ve contacted apple. They ran diagnostics etc. I’ve updated to most recent ios. Telus replaced the SIM card and it continues to happen. I’ve noticed the other day. Anyt...

Kmac66 by Neighbour
  • 8484 Views
  • 5 replies
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Resolved! New device

I just upgraded my device online. How long does it take for the device to arrive at my door?

Samuel01 by Neighbour
  • 3417 Views
  • 2 replies
  • 0 kudos

How to show caller ID to only selected people (iphone)

I use my personal phone for work calls and for this reason have my "Show my caller ID" turned off in my iPhone settings. There are a few people I would like to have my caller ID display for. Doing an internet search, it seems that there are some pref...

Gina2 by Neighbour
  • 2019 Views
  • 0 replies
  • 0 kudos

Cant get a device with current plan

Hi All,I just recently joined Telus after porting my Koodo# to another company and got a better offer here. I didn't get a device at the time because my current device is fairly new (Pixel 5). Wanted to see what prices were like for the S21 because I...

Resolved! Lock and Load. Or Unlocked?

Looking to replace my old C3 since "that other company" will be completely shutting down their 2G GSM network at the end of the year. Looking around at various stores, providers, online sellers, etc. for a cheap replacement (don't need/want a Smart p...

Resolved! What are full Bring-it-Back re-payment terms if decision is made to keep a device after 24 months?

The smart device I currently have has served me well, but recently began acting up (uh-oh). The rules have changed enough since getting my last phone I'm trying to navigate the changes to avoid potential surprises/headaches getting a new phone/contra...

Resolved! Apple iPhone 12 Pro Max

I ordered an Iphone 12 Pro Max 128GB Pacific Blue on January 6th, and was told it would take about 4-6 weeks to ship. On the Telus web store it shows shipping is now between 2-3 weeks. Using the order status website I still see between 4-6 weeks. Wil...