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Rural Smarthub

Why do we have to purchase/pay the Smarthub (ZTE) equipment? Unlike wireline internet, the equipment can be rented. Is there any reason behind that?

Robert9 by • Organizer
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Resolved! Where is the S10, S10 Plus and S10e One UI 4.1 update?

Where is the S10, S10 Plus and S10e One UI 4.1 update?Samsung released the update in March 2022, the USA received it in April 2022. TELUS has not even published the timeline in their update schedule.Please advise.Thanks

ziom by • Organizer
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  • 3 replies
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Resolved! Can basic cell phones with no internet be hacked?

I recently received two text message from short code numbers. When I tried to open them they either installed or tried to install something into my phone. Can hackers get into a phone like mine this way? Thanks!

LizBeth by • Neighbour
  • 2551 Views
  • 2 replies
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Samsung Galaxy S21 Ultra Update & Updates in General

Now, I know that even when updates are released by phone manufacturers it has to go through a process at Telus before they will send it to our devices. I know that even when Telus says an update will come out on a certain day it doesn't mean you'll g...

Blaqq by • Organizer
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  • 1 replies
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Resolved! My Order hasn't been processed yet

I ordered a new iPhone 13 Pro Max on friday march 18 and i got an email saying i needed to confirm information about my order and to call the webstore so i called and didn't get an answer i emailed and no answer. I paid the $200 upfront and it said i...

CKohlman by • Neighbour
  • 2358 Views
  • 1 replies
  • 0 kudos

Resolved! Software Updates

When is Telus going to get serious about pushing out software updates in a timely fashion? For the amount I pay for my phone, I should not be waiting for Telus to "get around to it".Rogers and SaskTel released One UI 4.1 for their S21 customers on th...

Resolved! Telus ZTE Cymbal 2 Phone...

I have just purchased a Telus ZTE Cymbal 2 cell phone. But when I connect it to the USB port on my computer, the MTP device driver will not install. After several attempts, I keep getting the "Driver Installation Failed" notification. My OS is 'Windo...

Resolved! How to unfreeze Telus mobility line

Currently I am back home and want my CA number to be activated ASAP. I am trying to connect with live agent through chat and requested callback as well. No one has approached yet May b I am out of country or any other reason not sure. How do I unfree...

Vaidehi by • Neighbour
  • 5966 Views
  • 1 replies
  • 1 kudos

Resolved! Self-serve transfering existing prepaid phone to a new device

I was able to bind my phone number to a new SIM card all by myself from prepaid account site a few years ago. There is no "change a SIM card" option on the page anymore.Is anyone still able to do it by self-serve? Or do I have to visit a Telus store?

im43232 by • Neighbour
  • 3081 Views
  • 2 replies
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