Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Monthly bill

I’ve been with Telus now for over 20 years , have 4 phones and 3 are rarely used, I pay approx $400 per month!!!!! For 20 years and no customer appreciation, I’m extremely disappointed with Telus and am thinking of changing providers every 2 years ju...

Resolved! Paying someone else's Telus bill through my bank.

My roommate wants me to make a payment to his Telus bill, as he started a new job and can't take the time off to do it, himself. Is there a way I can pay it in cash, in person, or can I do it electronically, though it's not my account?

SLFreng by Neighbour
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  • 3 replies
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Resolved! transfer data to new Samsung phone

I have just bought a Samsung Galaxy S21 phone and need to transfer data from my old S6. I currently back up the S6 with Smart Switch. What is the best way to transfer all my data - cable (would need the adapter), wireless (HTC), or Smart Switch?

tcf999 by Friendly Neighbour
  • 2763 Views
  • 1 replies
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Resolved! Blcoking Kid From Internet

Hello, I have 2 teenage boys that are EATING my data like no other since they got new xboxes for Christmas. I've read other articles saying that we can block specific devices though the zte web user interface, however, the URL provided in other tutor...

Resolved! preorder bonus

Did a phone upgrade to get s21 ultra, does this include the preorder bonus?

macky by Neighbour
  • 2917 Views
  • 1 replies
  • 0 kudos

Track +

I’m using my track + to track my E-bike. My issue is charging, I have a USB port on my bike and wish to leave the tracker on the bike with charger attached. When I put it one for the first time the battery will charge fully, after a full charge the t...

Bradley1 by Neighbour
  • 1996 Views
  • 1 replies
  • 0 kudos

Resolved! Device

Hello, can I upgrade my device online, or do I have go into a store? Thank-you.

Resolved! Devices

I just recently upgraded my phone and activated the new Sim Card but my phone doesn't show up on the Device Page. Is there a way to fix this so I can see it there?

CodyW by Neighbour
  • 1810 Views
  • 1 replies
  • 0 kudos

Order place over three weeks ago and no update on status

I placed an order on December 27 and three weeks later I have not received an update on the status. It says the wait is 1 to 2 weeks. I also paid $413.00 as part of the bring it back program. I sent an email and received a message they will get back ...

MSAM by Neighbour
  • 1410 Views
  • 0 replies
  • 0 kudos