Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Payment Declined

I just tried to take advantage of an upgrade deal sent to me via email. Went through the entire process up until the payment option.I am with BMO and use their debit Mastercard for everything in regards to online purchasing. I even pay my Telus bill ...

Jdrury87 by Neighbour
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  • 1 replies
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Mobility Online Order

I ordered a new phone on Friday and got order number email. When I checked the # this morning it says no order found. Should I worry.

EN0925 by Neighbour
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  • 2 replies
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Online Order - Lost package

I've ordered an iPhone 12 Pro two weeks ago and still haven't received it. Telus shipped on Feb 11th and it was supposed to arrive Feb 12th, but it didn't. The UPS tracking page keeps showing "In Transit" and haven't changed from this status since th...

victorcs by Neighbour
  • 3181 Views
  • 2 replies
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Resolved! Can I get the same promo price on returned and refunded phone.

I bought a PREPAID phone and it was defective. I returned and got a refund. I have tried 10x from web escalations, on the phone with support etc to see if I can repurchase that same phone at the promo price ($120). The phone now is listed at $145. Th...

TDF65 by Neighbour
  • 2033 Views
  • 1 replies
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Hotspot togle

I have switched from fido to telus i had never issue before using quick hotspot toggle to turn on and off tethering. But after switching to Telus what a surprise hotspot toggle is gone. prior getting phone went to local best buy and played with Samsu...

cliff10 by Organizer
  • 3083 Views
  • 2 replies
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Resolved! Tax on new phones

I have a question that I am hoping someone can help me with. I upgraded both mine and my daughters phones to the iPhone 12 Pro Max. I am wondering why I need to pay tax on the FULL price of the phone and not the amount after the Bring it Back deducti...

ZTE Smart Hub

I recently updated my password for my smart hub. Finally muddled through all my devices and I think those issues were addressed. However now on my hub all the green indicator lights are lit up and I don't know why. This is the first time the informat...

ULinda by Neighbour
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  • 0 replies
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Resolved! 5G network

I have two phones on my plan, a Note 20 5G and a S20 5G, and neither phone has ever displayed that it is connected to the 5G network here in Winnipeg. Both were purchased in November and the sim cards swapped from a S8 plus and an S8 respectively. I ...

Resolved! Volte

Any chance I can get volte enabled on a non Telus phone? Thanks

samsvoc by Organizer
  • 3246 Views
  • 3 replies
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Resolved! Call display

Coming from rogers and now with Telus, people I call see my number but not my name. How can I change this? Also, I'm using a phone I bought from rogers but I don't see that being an issue with regards to both caller and name display. Thanks.

samsvoc by Organizer
  • 5572 Views
  • 5 replies
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