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Recent ActivityMost RecentNewest TopicsSolutionsHelp contacting a human from Telus I am working in an area that has no cell service so I am unable to take a call back. I'm trying to cancel my internet plan but the virtual assistant just keeps trying to get me to do a call back rega...TELUS Smart Home IQ4 Panel "Welcome" message. Hello Forum. We recently installed a TELUS Smart Home IQ4 security panel. A "Welcome" message with the TELUS contact phone number pops up on the screen periodically. It is rather annoying as we have...Contract ends in June - procedure My contract with TELUS SmartHome Security ends in June this year after a 3-year contract. I would like to know what to do to make sure my contract does not renew automatically and what the procedure ...Clarification on returning equipment Hi Telus Support, I recently canceled my telus internet service, and was told that I need to return my equipment, despite I expressed that I did not rent any at the start of my service. Ever since I...Does the TELUS Wi-Fi 7 router support Matter over Thread, and how can it be set up? I tried to search for settings to enable Thread but could not find any. Has someone able to connect Matter devices to the Telus wifi7 router ? The TELUS Wi-Fi booster is only extending the main SSID and not the Smart Network. My TELUS Wi-Fi booster is only extending the main SSID and does not appear to boost the Smart Network. Devices connected to the Smart Network are not benefiting from the booster’s coverage. Is this e...Outlook 365 stopped working suddenly, why? My wife was working in Outlook 365 yesterday morning and it suddenly stopped working. I called Telus tech support and they said that is just the way it is. They no longer support outlook 365 and do...URL Filtering on NH20A Hello, I want to filter out certain URLs on my router. Is this possible on this router? If so please advise. If not do I have any alternatives? Shipping Label to Bring My Phone Back Hello, I had an EPP plan with Telus that ended recently and with that, I’ve been attempting to return my phone as it was part of the ‘bring it back plan’. I’ve called them three days in a row to ...Credit Balance on Account - after MONTHS Hello - A few months ago I cancelled my service. I have a negative balance. I was told that amount would be credited to me after a few billing cycles. I keep getting bills, the negative...
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