We are in Belize and have already suspended (vacation) our phone numbers. We need to speak with a Telus Rep but we just keep getting the bot or a call back option on the chat, which we cannot use while in belize. We need to make some phone calls and believe that roaming is not an option in belize, Therefore, we want to set up call and sms forwarding. How can we speak to a rep when we don't have phones. is there a live/ real person chat? or an email?