I just learned Telus is migrating webmail to Gmail!

[polecat]

@Fisherguy  All my contacts were transfered. Some people got nothing  saved emails etc and contacts. I printed out all my contacts and got rid of ones we would never use. Check your all your units for contacts you will need. I printed some special emails i wanted thank goodness and they never showed up on the new platform. Looking at a new email provider with a simple easy platform. I had a second gmail address i didn' know about forgot changing computers? and it was corrupted somehow. All was mess up They don't use the generic gmail they use one called gsuite ..Polecat

[Pufflet]

I'm just venting my frustration about Telus moving to Gmail.  I've been using Outlook for email almost since it first became available.  Although I'm an Apple user, I find Outlook has the best features for email.  Almost all the formatting options that are available in Word are available in Outlook.  Gmail on the other hand has Bold, Underline and Italic.  Gmail will randomly invert your photos if you want to insert one into the body of the text.  All you can do with the photo is size it by pulling on the corners.  Bullets are available but you can't change their format.  Etc., etc.  This form to submit a question has more and better features than Gmail does.   

It's free so I suppose you get what you pay for.  Eventually, I suspect Gmail will contact all of us who migrated from Telus asking if we'd like to upgrade for a small monthly subscription.  I do wish that Telus would supply detailed information on how to enable the Outlook settings to continue receiving email via that app instead of Gmail.  I'm not expecting that information because the whole point is they want their clients to migrate to Gmail and to save costs by not having to support any software.  With Gmail they achieve that.  I've been a customer since 1978 and I chose to stay in large part because of Outlook.  I consider this switch a downgrade in service.  😔  If I sound cynical, I guess that's what I've become.

[xray]

I Googled "How to configure Outlook for GMail" and the Microsoft instructions are the first result.

https://support.microsoft.com/en-us/office/add-a-gmail-account-to-outlook-70191667-9c52-4581-990e-e3...

The Google instructions are the second result.

https://support.google.com/mail/answer/7126229?hl=en

I strongly suspect the move to GMail was for reliability not cost. There was a Telus email outage last year that resulted in a lot of problems. It was widely reported by the media that the cause of the issue was human error by the contractor in charge of managing the email system. 

[howes]

I'm using a Mac so I can't speak for Outlook, but the whole thing seems to be a mess. The only things that have worked for me are (1) you keep your email address, (2) you can migrate your bookmarks. On the other hand I haven't been able to migrate my contacts to gmail, nor will Apple Mail map to gmail. So essentially Telus has shut the doors on email, pointed you in the direction of gmail (which you could have done without them) and waved goodbye.

Like you, I was in the telecom business for years and none of this is a surprise to me. Someone on this forum offered the excuse that Telus has made the decision it's not in the email business. You and I would probably describe Telus as a telecommunications company. Chambers dictionary definition of telecommunications is "communication of information in verbal, written, coded or pictorial form by telephone, computer link etc.." The same dictionary defines email as "the sending and receiving of written messages by electronic means."

Either Telus or Chambers has its head on backwards. You make the call.

[juwest]

Telus's decision to "transfer" to Gmail was strictly cost saving, as they did not want to enlarge their support platform....no concern over customer satisfaction whatsoever. UofA has the same Gmail support and it is wholely lacking and not user friendly.

[howes]

Landlines are archaic, tv channels are fast becoming as readily available via the internet as from the traditional providers, it won't be long before Telus's sole product is bandwidth. At least they should have no problems managing that since they and the other 4 TSPs own 85% of the market and the CRTC's efforts to introduce some measure of accountability into the telecom market have been stillborn.

Your cynicism is widely-shared.

[NFtoBC]

@Fisherguy 

There is an  extensive list of Mail programs in the internet support section of their website.

Scroll to the bottom of the article if I linked a different version of Outlook than you use.

[NFtoBC]

@howes 

 There is Apple Mail setup info here, and a work around for older versions of mail here. 

[howes]

Amazing! I tried this for hours on the day of migration and for a few days afterwards, and got nowhere. It kept telling me either user name or password or both were wrong. Now I do exactly the same thing and hey presto, I'm actually getting somewhere although it's still directing me to an old google account I'm trying to close. And the steps it's offering me don't match those on the Telus link - it doesn't ask me about my browser, for instance. Not for the first time it looks like Telus didn't dry-run their own instructions to customers to surface glitches.

[fn0]

Under one TELUS Home Phone/Internet account we have 3 @telus.net email addresses with one alias for each. Because of illness I changed the account owner name from myself to my wife with the assurance from TELUS that the services and rates would not change. There were some unwanted changes which we have had fixed now, except for the fact that under My Account-Internet-Manage-email none of the the three email addresses show up (MyAccount says it looks like you don't have any email addresses), and they are gone from My Account for the previous account number. Fortunately webmail access continued to work.  I asked several times starting in mid-July to get this resolved as I wanted to regain the "manage" email capability to delete one of the addresses. Now in late August they say they are still working on it. In the meantime the email address we wanted deleted migrated to Google, so fine I thought to go into Google to delete it, but Google says no this must be done by the administrator and the account is managed by telus.net. Called TELUS Tech Support eventually reaching someone who really didn't know how to deal with my request except by getting in touch with "back office". 2 hours on the phone and a callback later I am told they will issue a ticket to delete the email address that will typically take 10 days to get worked. Asked for a ticket number to be given me, and one is supposed to be emailed to me. Why make it so difficult to delete an unwanted email address?

[Fisherguy]

@NFtoBC 

Yes and from people's posts it would seem those links leave a lot to be desired.

It's complete  BS Telus is making people go through this hassle and never thought to do anything obvious like increasing the number of support staff to help people with the change, complete BS people have to spend hours on hold or dealing with "tech support" many of whom are overseas and don't speak English too well.
I can hardly wait...

[Sprocket]

I agree 100%.  Telus has really screwed up on this one.  None of my contacts have migrated but I now have a list of 1,064 contacts that belong to someone else.  None of my folders migrated over so I have no idea where my saved emails are.  I have tried following the instructions to revert back to Outlook without success.  Tried phoning but automated reply simply directed me to the chat and the chat couldn't answer even the most basic question.

Frustrated and angry about this email migration, especially when we were not given a choice.

[xray]

If you have someone else's contacts then that's a serious privacy issue. @psl , @dru can you make sure this feedback gets to the Telus team in charge of the migration?

[Fisherguy]

@Sprocket , did you backup your .pst file before the conversion?  If you did you should still be able to get everything back (I think)

[Doreen2]

Transition is disgusting.  Mail different on iPad and computer, not consistent.  Once you put an article in a folder it doesn’t take it out of the inbox and when you delete it is deletes the folder.  During the transition I lost all my passwords and folders and this was to be an easy migration.  Never seen such a horrible transition.  They did the transition before they knew what they were doing.   I have spent 6 hrs with a Telus tech and Apple and have gotten nowhere.  Telus tech are clueless.  I have several friends who are experiencing the same issues.    Before the transition iPad emails and computer emails were the same, I could use either but now now.   I cannot sign out of the emails and the tech said that is how it will be which is unacceptable.

to the point of switching to a different provider.

[Doreen2]

Are those of gmail with Telus server also having problems.  They call themselves engineers and technicians and made a holy mess of everything.

[howes]

Most of my issues have now gone away, perhaps more due to my efforts than those of Telus. Took about a week of messing around after the migration date before things started to work. At least I'm now able to connect with Gmail via Apple Mail, and as far as I can tell the functionality is still there.

[Fisherguy]

 A friend of mine is an older widow, she just moved into a new place and has had nothing but problems with Telus, and on top of that Telus decided to do the transition to Gmail without telling here. 
She struggles with tech stuff at the best of times and now is stuck trying to get help to figure this out, she's spent hours on the phone talking to people including supervisors who now ignore her calls.  Every time she calls she gets a different person, usually they're overseas and hard to understand.
The way TELUS treats it's senior tech challenged long term customers is nothing short of embarrassing to us; both my wife and I retired from Telus after 35 plus years.  
C'mon TELUS!

[Doreen2]

It is crap, such a mess

[Doreen2]

Well after spending 4 plus hours with a so called technician in the Philippines re the migration of Telus email I can thank my son.  My son is not an IT Specialist but he got everything working in less than hour.  He was shocked at what Telus had done, I lost all my contacts, had 2 places to open mail and he sorted it all out for me.  I also did not receive all my emails and mail  on iPad and laptop were totally different.  Thanks to my son everything is up and running.  Telus owe him and I for the frustration and stress they put me through.  Suggest Telus train their people before they start helping the public.  This is so wrong.

[BA2020]

To Dar11
Can you tell me if you were ever. finally able to get into your offline/local emails? We are having a horrible time with this. Can’t get into any folders either nor any business contacts plus absolutely NO help from Telus or Google! OMG. On top of that No Tech support will come to the house due to COVID!

[juwest]

If you click on the square of nine dots at the upper right of your screen, it will come up apps. Pick contacts and your contacts should be there. Cannot help u on the folder problem.

[BA2020]

Nothing shows in contacts at all.
Have done the shut down & start up, etc. “ZIP”
Absolutely no stored Email folders are accessible or contacts. Can’t get into our MS Outlook 2010 as it is frozen. I understand this was done on purpose. We are not tech savvy and usually have a computer person come to help. Not one iota of assistance from Telus help lines or Google online help - we should be sending all our computer Tech costs and all our loss of business Costs in a big bill to Telus!
Those of us who are having all these major problems and headaches with Telus/Google mass migration should be put back the way it was! Then either get a new separate Google Mail that doesn’t affect all our hard work. Or .... perhaps go to Shaw mail! What a mess!

[Fisherguy]

Try doing a search in your computer for a .pst folder, all your old emails, contacts etc will be in that folder.
By default it should be located :
 C\Users\user\Documents\Outlook Files\archive.pst

[howes]

I hear you! I've come to the conclusion the only way to get your contacts into gmail is to laboriously transfer them by hand, a ton of re-typing. And now Telus has announced it will no longer support Call Reveal and if you want to intercept nuisance calls you're going to have to switch to a new platform, for which they're probably going to ask you to pay. The 'reason' given is that their 'technology no longer supports Call Reveal', which is a load of BS. Their technology can do whatever they ask it to do. It cunningly offers telemarketers all kinds of ways to get at you so that you have to pay to stop them. The arsonist masquerading as the Fire Brigade.

Sadly, switching to an alternative provider probably isn't going to help. The entire telecom industry is sourced from the same workforce, they just move from one inept company to another, bringing with them entrenched telecom culture. And don't bother trying to get the CRTC involved. Same people, in government suits, snoozing around within a comfortable bureaucracy doing nothing and getting well-paid for it. I know, I was in the industry for nearly ten years, an incredibly frustrating experience.

[howes]

Tried it, doesn't work. I've gone into Applications and all it shows for contacts is those that were on gmail to start with. I need the contacts that were attached to Telus webmail.

[RonAKA]

Telus should have migrated those contacts to Google Contacts. Sounds like you will need their help to find them.

[howes]

Exactly, Ron! I need Telus's help to do what Telus should have done, you've hit the nail on the head. Getting help from Telus is like seeking the Holy Grail. For a start, you need to set aside a whole day and there's no guarantee you'll make an inch of progress.

I do appreciate the help you and others have offered but the people who should be involved with this, those managers at Telus who get paid to look after customers, are never anywhere to be seen.

[Rev01ver]

I'm extremely frustrated and disappointed by this. The whole reason I setup Telus webmail was to avoid using Google and now they're forcing me back in. I just signed a two-year deal for internet too and this to me should make that void. They're swapping out a product we pay for and adding something that's freely available online.

Guess I have to shop around for a new paid email service somewhere and migrate all my things again. What a pain. This is the kind of thing that will make me strongly consider moving to Shaw for my services especially now that they offer cheap cellphones to go with internet plans. Way to go, Telus

[NFtoBC]

Telus is including the commercial version of Google’s email: G-Suite. You can check the differences between G-Suite and the free product at Google.