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howes
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Re: I just learned Telus is migrating webmail to Gmail!
I hear you. Neither did I ever get notification of non-delivery from Telus. But it so infrequently happened I wasn't too bothered. On the other hand, this weekly flood of spam irritates me. I suppose even in this hi-tech world nirvana is still out of reach.5.7KViews0likes0CommentsRe: I just learned Telus is migrating webmail to Gmail!
Happily, I'm not receiving spam in my inbox, but a couple of days every week I get a torrent of emails in my junk mailbox, sometimes five or six from a single source and dozens from others. Prior to this migration I'd never get more than one or two per day. Not a huge problem, but annoying and I'm curious as to why it's suddenly happening.16KViews0likes2CommentsRe: I just learned Telus is migrating webmail to Gmail!
Exactly, Ron! I need Telus's help to do what Telus should have done, you've hit the nail on the head. Getting help from Telus is like seeking the Holy Grail. For a start, you need to set aside a whole day and there's no guarantee you'll make an inch of progress. I do appreciate the help you and others have offered but the people who should be involved with this, those managers at Telus who get paid to look after customers, are never anywhere to be seen.24KViews2likes0CommentsRe: I just learned Telus is migrating webmail to Gmail!
I hear you! I've come to the conclusion the only way to get your contacts into gmail is to laboriously transfer them by hand, a ton of re-typing. And now Telus has announced it will no longer support Call Reveal and if you want to intercept nuisance calls you're going to have to switch to a new platform, for which they're probably going to ask you to pay. The 'reason' given is that their 'technology no longer supports Call Reveal', which is a load of BS. Their technology can do whatever they ask it to do. It cunningly offers telemarketers all kinds of ways to get at you so that you have to pay to stop them. The arsonist masquerading as the Fire Brigade. Sadly, switching to an alternative provider probably isn't going to help. The entire telecom industry is sourced from the same workforce, they just move from one inept company to another, bringing with them entrenched telecom culture. And don't bother trying to get the CRTC involved. Same people, in government suits, snoozing around within a comfortable bureaucracy doing nothing and getting well-paid for it. I know, I was in the industry for nearly ten years, an incredibly frustrating experience.24KViews1like0CommentsRe: I just learned Telus is migrating webmail to Gmail!
Most of my issues have now gone away, perhaps more due to my efforts than those of Telus. Took about a week of messing around after the migration date before things started to work. At least I'm now able to connect with Gmail via Apple Mail, and as far as I can tell the functionality is still there.25KViews0likes1CommentRe: I just learned Telus is migrating webmail to Gmail!
Amazing! I tried this for hours on the day of migration and for a few days afterwards, and got nowhere. It kept telling me either user name or password or both were wrong. Now I do exactly the same thing and hey presto, I'm actually getting somewhere although it's still directing me to an old google account I'm trying to close. And the steps it's offering me don't match those on the Telus link - it doesn't ask me about my browser, for instance. Not for the first time it looks like Telus didn't dry-run their own instructions to customers to surface glitches.20KViews0likes1CommentRe: I just learned Telus is migrating webmail to Gmail!
Landlines are archaic, tv channels are fast becoming as readily available via the internet as from the traditional providers, it won't be long before Telus's sole product is bandwidth. At least they should have no problems managing that since they and the other 4 TSPs own 85% of the market and the CRTC's efforts to introduce some measure of accountability into the telecom market have been stillborn. Your cynicism is widely-shared.22KViews2likes0CommentsRe: I just learned Telus is migrating webmail to Gmail!
I'm using a Mac so I can't speak for Outlook, but the whole thing seems to be a mess. The only things that have worked for me are (1) you keep your email address, (2) you can migrate your bookmarks. On the other hand I haven't been able to migrate my contacts to gmail, nor will Apple Mail map to gmail. So essentially Telus has shut the doors on email, pointed you in the direction of gmail (which you could have done without them) and waved goodbye. Like you, I was in the telecom business for years and none of this is a surprise to me. Someone on this forum offered the excuse that Telus has made the decision it's not in the email business. You and I would probably describe Telus as a telecommunications company. Chambers dictionary definition of telecommunications is "communication of information in verbal, written, coded or pictorial form by telephone, computer link etc.." The same dictionary defines email as "the sending and receiving of written messages by electronic means." Either Telus or Chambers has its head on backwards. You make the call.21KViews3likes4CommentsRe: I just learned Telus is migrating webmail to Gmail!
When I heard Telus was going to close down their email and migrate us, I knew their customers were about to face a complete meltdown. And so it has happened. The promised texts to provide us with info never happened. On the day of migration, getting tech support was impossible. When, or if, you finally got through you found yourself talking to someone who had been through days of training on how to be 'nice' but who new nothing about anything. Apparently there was a dedicated team set up specifically to deal with migration issues. It does't take much experience of Telus operating practices to anticipate such a team, if it existed, would be buried for months after activation. And so it turned out. They were impossible to reach. Searching for answers on the net took you round in circles until you were about to disappear up your own backside. Explanations of migration steps were either impossibly vague or downright wrong, at least for Apple users. Over days of messing about I've finally managed to get 90% of the migration successfully completed, no thanks at all to Telus and, to be fair, not much more to Google or Apple. Whenever you've got tech companies 'coordinating' you've invariably got a dog's breakfast. My one remaining issue is trying to get all my contacts over to Google and, before you ask, yes I've gone to the Google page and followed the instructions and looked on the internet for answers. Nevertheless, two thirds of my contacts remain unmigrated. This all reminds me of when Microsoft decided to close the door on XP users. I simply shut down my PC, switched to Mac and have never returned. No doubt, there will come a day when Apple dosomething similarly arrogant but I'll cross that one when it comes. Meanwhile I'll embark on a process of looking at how to unhitch from Telus, one service at a time, since they started the game. Trouble is, picking telecom providers is a bit like voting in elections these days, it's 'hold you nose' time. And then there's the CRTC to turn to. Yes, when you've finished laughing .................25KViews2likes0Comments