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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 264 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Resolved! Does the "all-new TELUS TV Digital Box" work on any wifi network?

Hello, I was looking into the Pik TV service but it appears to have been discontinued/rolled into the regular Optik TV service. Years ago when I first looked at Optik, it required a router from Telus in order to use it. I use my own router (plugged i...

Slimline 2 programming

Just got a new Slimline 2 to replace my Slimline 1. Can't find a way to power just the TV and telus box without also powering my amp. I want to control volume/mute only on my Amp and have it stay on when I power off the tv/box. Can you set it up so t...

gordwil by Neighbour
  • 2884 Views
  • 3 replies
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adding mobility to home service

if you have home internet/tv/phone service and if you add mobility service, would everything show up as ONE bill where you can pay as ONE bill?

[Megathread] Emergency alerts

Wondering why we are getting emergency alerts a few times every hour for Alberta. We are in BC no where near the affected areas. it defeats the purpose to have an emergency alert system when it is not accurate, people begin to ignore them.

Lcar by Friendly Neighbour
  • 39798 Views
  • 93 replies
  • 4 kudos

90 day fiancé not updated

Are the latest episodes of 90 day fiancé and 90 day fiancé the other way going to be updated soon? It’s been several weeks.

Shannonj1 by Friendly Neighbour
  • 2475 Views
  • 3 replies
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General observation as a newcomer to OptikTV

Some two weeks ago I signed up and posted a question to the Forum. The two replies were helpful, but I now have a more general comment which I hope will elicit responses showing that the problem is more widespread than Telus appreciates. I was lured ...

Optik TV Surround Sound & Recording Options

I just had Telus Fibre installed and the new Optik TV Android digital box. The Telus TV app does not support surround sound, but the new Android box will play surround content on Prime, Paramount+, Disney+ etc. When will the Telus TV app support surr...

t3chno1d by Friendly Neighbour
  • 3709 Views
  • 5 replies
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Telus TV+ Login failed

Hey!I have combed through all similar posts with no luck! My app says login failed cannot connect to server. I have deleted and reinstalled the app. Restarted my phone, tried on data. Tried on wifi. Ensured the password is correct. Turned off the Tel...

Adawn1 by Neighbour
  • 4363 Views
  • 3 replies
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Resolved! Wireless box pairing screen not coming up

Hello. We are trying to pair our arris wireless box. We have been using it wired for awhile, because my husband didn’t know it was wireless. But we aren’t getting a pairing screen.No matter how many times we restart, reboot, both the modem and tv box...

MandyMac by Organizer
  • 7824 Views
  • 3 replies
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TelusTV+ on demand not updated for Fairchild Channel

The on demand feature for Fairchild Channels are no longer updating since May 2. It's missing alot of episodes. Could someone please look into this?

IP1 by Neighbour
  • 1458 Views
  • 1 replies
  • 0 kudos
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