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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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  • 0 replies
  • 1 kudos

Is this a scam?

I got a call from 1-844-368-7379 and they left a voicemail saying ““Hi it’s Lachlan with Telus this message is for Clifford just letting you know you do have a special offer here to please give us a call back at 1-844-368-7379 thank you.” Is this as ...

Wolfman by • Just Moved In
  • 62 Views
  • 2 replies
  • 0 kudos

Security Devices Not Working Long Support Calls

I have an ADT by TELUS home security account, and some of my security devices are not working properly. I spent most of my day on the phone, being transferred from one department to another a total of five times! The phone call durations were 30 minu...

sv_user by • Neighbour
  • 56 Views
  • 1 replies
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Smart phone app

My Telus SmartHome app stopped wanting to load the app and will not open anymore. I still have a connection and the location still recognizes my device when it is at home but the app will not load so I have no control over my system while I'm away fr...

Telus Home Security Canelation

I initially signed up for Telus security in 2020 when I moved into my new house. After the three-year term was up, I found that I didn’t use it and I tried to cancel it. I was not happy that the price had gone up so the Telus representative that I wa...

BJC by • Neighbour
  • 91 Views
  • 1 replies
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Trying to cancel my home security

I called Telus today trying to cancel my home security plan. After waiting for 1hr hour and 10 minutes, I finally spoke to someone. She's trying to tell me that I'm not the account holder. I've been with Telus for over 20 years and and i've added my ...

Security equipment replacement batteries

My initial Telus 5 year contract included some battery replacement. Just renewed for another 5 years, for the same monthly cost, even though the equipment is now 5 years old and many sensor (23) batteries are coming to the end of their life. Sure eno...

Gyro by • Organizer
  • 74 Views
  • 3 replies
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Resolved! is this a telus message/email?

I received this, is it from Telus, looks very strange?Bonjour, Votre dossier montre qu'il serait possible de faire une nouvelle mise à jour de votre système d'alarme. Si vous voulez en savoir plus, vous pouvez me contacter pour profiter de nos forfai...

Resolved! Telus technician driving

I was driving on a highway today, with a Telus technician dodge van ahead of me. He was all over the road, crossing over into the oncoming lane, almost hitting the ditch. No signal lights when turning.

tkibb by • Neighbour
  • 107 Views
  • 2 replies
  • 1 kudos

Telus home security

I recently purchased a home with Telus smart security installed. The previous owners did not transfer the account to me and they did not give me the codes. There's no way to access the system as the old owners are not reachable. Can I get access to t...

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