cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Outdoor Camera not triggering at all events of activity.

2065AG
Just Moved In

I  just had this system insalled this week, and already am disappointed.  The camera only seems to be triggered by half of the activity events that occur - what's the point of a security camera if it doesn't pick up everything it's programmed to?  How do I fix this frustrating problem?

Thanks,

AG

2 ACCEPTED SOLUTIONS

Hi @2065AG - I recommend going here: https://www.telus.com/en/support/article/manage-recording-rules

 

There are clip limits per month so the camera recording 24/7 will just consist of you having to delete clips all day long so I recommend playing with the recording rules that work for you.

View solution in original post

We had the thing installed two days ago, it has 10 clips on it and is nowhere near the limit. It only triggers at SOME of the activity in our yard.  If it were full to capacity then surely it would just keep deleting and keep recording, rather than being selective over what it records or doesn't.  I reset the rules and nothing works, it doesn't even save my new instructions.  It doesn't do what it is supposed to do so is totally unreliable and useless, and a waste of my time.

View solution in original post

6 REPLIES 6

Hi @2065AG - I recommend going here: https://www.telus.com/en/support/article/manage-recording-rules

 

There are clip limits per month so the camera recording 24/7 will just consist of you having to delete clips all day long so I recommend playing with the recording rules that work for you.

We had the thing installed two days ago, it has 10 clips on it and is nowhere near the limit. It only triggers at SOME of the activity in our yard.  If it were full to capacity then surely it would just keep deleting and keep recording, rather than being selective over what it records or doesn't.  I reset the rules and nothing works, it doesn't even save my new instructions.  It doesn't do what it is supposed to do so is totally unreliable and useless, and a waste of my time.

I could engage our escalations team to assist with the issue. I'll send you a message to see how we can help!

I experience the same issue. Had the sytem for  a few years. Now all of a sudden the doorbell camera does not record all activity. And, no, we have not reached the monthly limit in recordings and photos as I delete things on a regular basis. movement. Yesterday it recorder early in the morning, and then nothing until kids came back from school. During the in-between time, I had people coming to the front steps to pik up some items which I left - there were 3 people in total - no recordings at all. In the evening (it was still bright and sunshine outside) an Amazon package was left on my front steps (no recording of the driver dropping it off), few minutes alater someone stole the package (no recording at all), next few minutes we returned home (yes,  all of a sudden there is a recording). I called tech support - the guy was useless and told me my internet signal is too weak and there was no device to send the notification too which is BS because my phone is connected to receive every notifications. I asked to have a technician send over to fix it, the guy said Telus will charge me $150! Pure BS! I'm paying for a broken system and Telus will not even move a finger to fix it! The guy told me that I could "play" with the settings to have it adjusted or move my router to get a stronger wi-fi signal. Again, what a BS! I asked to speak to a manager - he transferred me to another tech support, who apparently changed something in my settings. It did not fix the problem - still very limited recordings of motion in front of my door. But to my surprise now everytime a car drives by the house in the evening, my doorbell rings. Yes, it rings by itself which is so annoying. How ridiculous is that. I can't stand this nonsense, non-existing tech support. You pay them each month but if something does not work they expect you to "play with the settings" to fix it yourself. Top notch frustration!

Hello. I'll send you a private message to discuss options, thanks.

I experience the same issue. The doorbell camera does not record movement. Yesterday it recorder early in the morning, and then nothing until kids came back from school. During that time there were people coming to my front step and no motion was recorded. Later an Amazon package was left on my front steps (no recording), few minutes after someone stole the package (no recording), next few minutes we returned home (yes, there is a recording). I called tech support - the guy was useless and told me my internet signal is too weak and there was no device to send the notification too which is BS because my phone is connected to receive every notifications, and my kid's phone too. I asked to have a technician send over to fix it, the guy said Telus will charge me $150! Pure BS! I'm paying for a broken system and they will not even move a finger to fix it! I asked to speak to a manager - he transferred me to another tech support, who apparently changed something in my settings, and since then, everytime a car drives by the house in the evening, my doorbell rings. How ridiculous is that. I can't stand this nonsense, non-existing tech support.