Outdoor Camera not triggering at all events of activity.

I experience the same issue. The doorbell camera does not record movement. Yesterday it recorder early in the morning, and then nothing until kids came back from school. During that time there were people coming to my front step and no motion was recorded. Later an Amazon package was left on my front steps (no recording), few minutes after someone stole the package (no recording), next few minutes we returned home (yes, there is a recording). I called tech support - the guy was useless and told me my internet signal is too weak and there was no device to send the notification too which is BS because my phone is connected to receive every notifications, and my kid's phone too. I asked to have a technician send over to fix it, the guy said Telus will charge me $150! Pure BS! I'm paying for a broken system and they will not even move a finger to fix it! I asked to speak to a manager - he transferred me to another tech support, who apparently changed something in my settings, and since then, everytime a car drives by the house in the evening, my doorbell rings. How ridiculous is that. I can't stand this nonsense, non-existing tech support.