Security camera doorbell: Ongoing monthly charges after March cancellation

In March ‘26 I ordered the security camera doorbell from Telus. It arrived and I was completely dissatisfied. First of all, it requires a Smart phone to use, which I don’t have and have no intention of getting one. Secondly, very cheaply made. It was of no use to me, so I called Telus and said I wanted to return it. The  agent I spoke with was very understanding and told me that the order would be cancelled. He also said to NOT return the camera. Since then I have been billed $10 each month for a system I am not using. I called Telus yesterday and spoke with an agent who has very poor English. She informed me that I must pay $146.75 cancellation fee!!! The agent I spoke with in March did not tell me that. So they charge me every month for a security service, plus they want a cancellation fee. How insane is that? I have been a Telus customer for as long as I can remember.. I expect better service than this…. And it would be nice to speak with someone who speaks English. And it  also would be good to be able to email or send a letter to Telus. These phone calls are very frustrating . Someone , please respond  to this.