Forum Discussion

srhtyayla's avatar
srhtyayla
Just Moved In
19 hours ago

My front door camera batteries are dead

Hi, my front door camera is dead. When I charge it it turns on and stays on for 10mins but it dies again. I think the battery is dead. Can I get it replaced? I had it installed in 2021 so it is an old model. my home account number is [Mod Edit: Removed personal info] under [removed personal info]

3 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi srhtyayla - We can help connect you with a team to assist with this issue. We'll send you a private message.

    Also, please don't post your private information publicly please

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User

    Best not to post personal information here as anyone can have access.

    If the device uses a battery you should be able to replace it your self.

    Can you supply any information on what the make and model is?