Outdoor Camera not triggering at all events of activity.

Hi 2065AG - I recommend going here: https://www.telus.com/en/support/article/manage-recording-rules

There are clip limits per month so the camera recording 24/7 will just consist of you having to delete clips all day long so I recommend playing with the recording rules that work for you.

We had the thing installed two days ago, it has 10 clips on it and is nowhere near the limit. It only triggers at SOME of the activity in our yard.  If it were full to capacity then surely it would just keep deleting and keep recording, rather than being selective over what it records or doesn't.  I reset the rules and nothing works, it doesn't even save my new instructions.  It doesn't do what it is supposed to do so is totally unreliable and useless, and a waste of my time.

a camera in our front yard did not record some footage of which we need and would like to get as soon as possible.

Gotcha. Send us a private message and we can discuss options, thanks.

Hi Melinda we want to help so you can enjoy your service for a long time. Please send us a message and we will do what we can to resolve the situation

I am having this exact issue.  No where near my clip limit and camera triggers only some of the time when I KNOW someone has been on my front porch for a delivery, etc.  I have checked settings and everything is set to record but camera is not triggered. 

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